virtual-assistance-workstation - ADT

Home

New ADT Virtual Assistance Program Brings More Convenience and Flexibility to Residential Customers

virtual-assistance-workstation

virtual-assistance-hero - ADT

virtual-assistance-hero

todd-dernberger - ADT

Todd Dernberger

todd-dernberger

Program provides customers greater flexibility, convenience and choice Virtual video service and installation options provide customer savings

core/paragraph

core/image

BOCA RATON, Fla. --- <a href="http://www.adt.com">ADT</a> (NYSE: ADT) today introduced ADT Virtual Assistance, a new program for residential customers providing greater flexibility for appointment scheduling and faster resolutions for many service needs. ADT Virtual Assistance is designed for customers who prefer to replace or add smart home security devices to their existing ADT systems or troubleshoot device issues themselves with remote video guidance provided by ADT technical specialists.

ADT Virtual Assistance appointments are conducted utilizing customer’s smart phone, allowing trained ADT specialists to hold a two-way video conversation with customers to guide them through more common tasks without having to schedule an in-home visit.

corpnews-blocks/pull-quote-image

ADT also expects to begin Virtual Assistance installation support for residential customers later this month. Customers will be able to order new devices by phone from ADT and have them shipped directly to their home. During their Virtual Assistance installation appointment, an ADT specialist will provide step-by-step live video guidance to help customers replace or add new devices to their ADT smart home security system. 

core/list

core/pullquote

Since the ADT Virtual Assistance pilot launched in 2021, the company has seen many positive results including:

core/embed

ADT provides safe, smart and sustainable solutions for people, homes and businesses. Through innovative offerings, unrivaled safety, and a premium customer experience, all delivered by the largest network of smart home security and rooftop solar professionals in the U.S., we empower people to protect and connect to what matters most. For more information, visit&nbsp;<a href="http://www.adt.com">www.adt.com</a>.

core/group

ADT Media Relations

Media Contacts

corpnews-blocks/media-contact-item

corpnews-blocks/media-contact

ADT today introduced ADT Virtual Assistance, a new program for residential customers providing greater flexibility for appointment scheduling and faster resolutions for many service needs.

New ADT Virtual Assistance Program Introduced for ADT Residential Customers - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/07/virtual-assistance-hero.jpg?w=1024

Posts

New ADT Virtual Assistance Program Introduced for ADT Residential Customers

At ADT, we’re always looking for ways to provide our more than six million customers with a premium experience. That’s especially true when it comes to helping install and troubleshoot our residential security systems.

Our new ADT Virtual Assistance program is a great example. Many customers can now connect remotely via video with a trained ADT technical specialist to get troubleshooting help – and no longer require an in-person technician visit. Most of our customers tell us they appreciate this convenient, do-it-yourself &nbsp;service option (with a little virtual video help from ADT).

Later this month, we are expanding Virtual Assistance to include installation. Customers will have even more options to get customized assistance on their own terms. And, for ADT Virtual Assistance appointments, we waive the site assessment fee typically required for in-home technician visits. Of course, if a customer requires an in-person visit from one of our professional technicians, that is always an option.

What is ADT Virtual Assistance?

ADT Virtual Assistance is designed for customers who prefer to replace or add smart home security devices to their existing ADT systems or troubleshoot device issues themselves with remote video guidance provided by ADT technical specialists.

Is ADT Virtual Assistance available now?

ADT Virtual Assistance appointments for troubleshooting are available now. Installation is set to launch in late July.

How does ADT Virtual Assistance work?

What are other benefits of ADT Virtual Assistance?

ADT Virtual Assistance offers added benefit for our customers:

At ADT, we’re always looking for ways to provide our more than six million customers with a premium experience. That’s especially true when it comes to helping install and troubleshoot our residential security systems. Our new ADT Virtual Assistance program is a great example. Many customers can now connect remotely via video with a trained […]

New ADT Virtual Assistance Program Brings More Convenience and Flexibility to Residential Customers - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/07/virtual-assistance-workstation.jpg

Virtual Assistance

Virtual Assistance Archives - ADT

Blog

Blog Archives - ADT

Corporate News

Corporate News Archives - ADT

Smart Stories

Smart Stories Archives - ADT

News

News Archives - ADT