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Property Technology is Not Going Away

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ADT’s 2021 ESG Report Presents Eight Pillars of ESG Focus

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ADT Commercial Humanoid Robot - ADT

Benefits of Humanoid Robotics in Guarding

ADT Commercial Humanoid Robot

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<div class="o dz"> <div class="eo cf ey ez fa fb fc fd fe ff fg"> <article> <div class="l"> <div class="l"> <section> <div> <div class="ip iq ir is it"> <p id="c07b" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph=""><em class="lc">By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial</em></p> <p>The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next cornerstone of comprehensive security programs and rationalizing operations for businesses, and as the&nbsp;<a class="au ld" href="https://www.securitymagazine.com/articles/96618-challenges-for-the-guarding-industry" target="_blank" rel="noopener ugc nofollow">security labor and guarding market continues to face widespread, chronic shortages</a>, organizations may want to begin exploring their undeniable impact to stay ahead of the curve.</p> <p id="a2f3" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Soon, purpose-built, humanoid security robots may be considered a necessity to a successful security program — and it’s becoming clearer through real-life applications that the value they can provide is substantial as the next-generation response to guarding. AI-enabled security robots can navigate within their environment and independently perform programmed tasks with minimal human oversight, making them intensely helpful in bolstering a facility’s overall security program and both complementing and increasing the effectiveness of traditional guarding services.</p> <p id="26ff" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph=""><strong class="kg ix">Benefits of Humanoid Robotics in Guarding</strong></p> <p id="174d" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">How can humanoid robots change the game in securing your business? Consider the following benefits:</p> <ul class=""> <li id="1068" class="le lf iw kg b kh ki kl km kp lg kt lh kx li lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can independently navigate their environment and perform programmed tasks with minimal human oversight, including conducting routine patrols and clearing safety hazards</li> <li id="273d" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots are constantly alert, minimizing the potential for human-like error</li> <li id="78cd" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Deploying humanoid robots can help reduce human exposure to life-threatening risks or hazards</li> <li id="fd97" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Built for human and situational interaction, humanoid robots can help to address rising labor costs and shortages associated with the guarding market and increase operational efficiency</li> <li id="a8d0" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Designed to recognize and interact with people in an authorized environment, robots can communicate wayfinding requests or connect with a standby human operator to ensure accuracy and responsiveness when an incident occurs</li> <li id="58a3" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can be sent in to assess dangerous situations, such as a fire incident in a building or a suspicious package, protecting the lives of guards that must evacuate immediately, and providing critical information to first responders</li> </ul> <p id="2ae3" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Humanoid security robots are here, and the good news is they’re now being designed to fit how we want to work with them. As we look to envision the security operations of the very near future, not only will purpose-driven humanoid robots offer the security services and value that security leaders are looking for, but their ability to positively engage with people and put them at ease cannot be overstated.</p> <p id="0aa0" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">To learn more about how ADT Commercial is exploring the use of humanoid robotics and other groundbreaking emerging technologies in commercial security applications, visit&nbsp;<strong class="kg ix">adt.com/commercial/innovation</strong>.</p> <p id="53fe" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph=""><em class="lc">About the author: William Plante has been a professional services business owner and corporate security executive for over 40 years. He currently serves as the Director, Consulting Services and Strategic Development for the Enterprise Security Risk Group at ADT Commercial, where he focuses on innovation in security technology and implementing transformational processes for commercial environments.</em></p> </div> </div> </section> </div> </div> </article> <div class="ls o">&nbsp;</div> </div> </div> <div>&nbsp;</div> <div class="dc lt o dz lu lv"> <div class="lw eb lx ly lz o ao c"> <div class="o ao ha"> <div class="pw-multi-vote-icon dq tp mb mc md"> <div class=""> <div> <div class="cj" aria-hidden="false" aria-describedby="356" aria-labelledby="356"> <div class="dt tq dg mf mg mh mi bb mj mk ml md">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div> 

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By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next […]

Benefits of Humanoid Robotics in Guarding - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/Robot.jpeg?w=1024

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<article> <div class="l"> <div class="l"> <section> <div> <div class="ip iq ir is it"> <p id="52f4" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Today, I’m proud to share our first&nbsp;<em class="lc">comprehensive</em>&nbsp;<a class="au ld" href="https://investor.adt.com/governance/Sustainability/default.aspx" target="_blank" rel="noopener ugc nofollow">ESG report</a>. In it we present ADT’s eight pillars of ESG focus, the work we’re doing today and areas of interest for 2022 and beyond.</p> <p id="10f3" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">In 2021, we formed a cross-functional ESG Steering Committee and conducted rigorous research with outside experts to ensure we prioritize what’s meaningful to our key stakeholders — employees, customers, investors, and suppliers. This resulted in identifying and benchmarking eight ESG pillars that we will report on going forward. These eight ESG pillars are: data privacy and cybersecurity, inclusive diversity and belonging, employee well-being and development, product safety and quality, customer and community health and safety, environmental management, climate change risk management and responsible governance.</p> <p id="97f8" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">These ESG pillars are vital to our business and mirror what is important to our stakeholders, but I am particularly gratified that ADT — in our 147th year of operation — still excels at our central mission: empowering people to protect and connect to what matters most. At ADT, we help save lives, and that continually inspires us to innovate and improve every day.</p> <p id="4b25" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">ADT’s Executive Leadership Team is collaboratively establishing specific ESG goals tailored for our individual business units. Though we’re still early in this journey, we’re committed to integrating ESG into the DNA of how we conduct our business and to transparency in communicating our progress.</p> <p id="db7f" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Respecting the environment, promoting social responsibility, and leading with responsible governance are fundamental to who ADT is and guide our safe, smart, and sustainable business practices.</p> <p id="1aa6" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Respectfully,</p> <p id="51d0" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Jim DeVries</p> <p id="4e19" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">ADT President and CEO</p> </div> </div> </section> </div> </div> </article> 

Today, I’m proud to share our first&nbsp;comprehensive&nbsp;ESG report. In it we present ADT’s eight pillars of ESG focus, the work we’re doing today and areas of interest for 2022 and beyond. In 2021, we formed a cross-functional ESG Steering Committee and conducted rigorous research with outside experts to ensure we prioritize what’s meaningful to our […]

ADT’s 2021 ESG Report Presents Eight Pillars of ESG Focus - ADT

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<em>Marshall Friday, Director of Sales, ADT Multifamily</em>

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<em>This story was first published by&nbsp;</em><a href="https://rei-ink.com/property-technology-is-not-going-away/" rel="noreferrer noopener" target="_blank"><em>REI INK</em></a><em>&nbsp;and is being reprinted with permission.</em>

Multifamily investors across the country are asking the same questions regarding how to gain and retain residents. The coronavirus pandemic, for all of its struggles, actually brought about rapid changes regarding technology adoption in the multifamily space. A sector that is usually a laggard with change was ready for a makeover. Enter property technology, or as it is more commonly referred to, “proptech.”

Proptech means different things to different people, but essentially, it is the usage of technology and software to assist in today’s real estate needs. For many, the shift to self-guided tours was self-evident. There was a growing need, out of safety and concern, to allow prospective residents to tour a property with limited interaction with leasing professionals.

The simplest way to do this was to repurpose smart home technology that had already begun to take root in the apartment industry. Smart locks became ubiquitous with self-guided tours and the ability to control lighting and thermostats alongside the lock was almost a no-brainer.

Before the need was present, several operators had already begun playing in the space. These trendsetters were looking for a way to differentiate themselves from the other properties in their footprints. Early adopters like BH Management and HHHunt made strides toward full smart home integration into their portfolios. Opposite to what one might think, these solutions were not just being implemented in new construction of A-class properties. The solution worked very well in retrofit situations for B- and even C-class properties.

Adoption among residents was universal, and several comments from these management companies after implementation indicated that residents really enjoyed their new “fancy” apartment amenities.

<strong>Implementing Property Technology</strong>

Let’s take a step back and look at what implementation looks like. When you take the leap into smart home technology, several questions arise:

&gt; “How are we supposed to install this when our occupancy is above 95% without disrupting residents?”

&gt; “How will my staff adjust to the changes?”

&gt; “What happens if my staff is not ‘tech savvy’ and does not understand how to use the new bells and whistles?”

&gt; “Can I afford this, and more importantly, can I make money with this?”

Most proptech companies thought about these questions; the retrofit model is actually simpler than one might think. In an average garden-style community, a well-oiled installation team should be able to knock out 50–60 units a day. A 300-unit property can go smart within a week. Let’s look at each of the questions above and take a deeper dive.

Installing smart home technology without resident disruption is a key focus for all suppliers in the space. It is important to go over the installation timeframe and expectations with the on-site staff throughout the weeks leading up to the implementation. When the onsite staff is trained, they can then begin handing out “flag letters” to residents informing them that a change is coming.

Having a partner who can help answer some of the early questions is crucial. Several residents will wonder, “how will I get into my unit if you are getting rid of keys?” With today’s smart lock technology, there are numerous ways to get into your unit. You can utilize a pin pad on the smart lock itself or tap a button on your phone to unlock the door. And with smart thermostats, no more getting up in the middle of the night to change the temperature; just say, “Alexa, drop the thermostat to 70 degrees.”

Once the residents use the technology, there are usually no further questions. It is exactly what they have been waiting for!

When it comes to staff, there will be several long-time employees who have developed a routine with how they handle issues.

Take maintenance, for example. Maintenance staff today receives a notification from a PMS software (like Yardi Voyager or RealPage OneSite) that an AC unit is malfunctioning. They head to the office and check out a key for the unit that called in the request. After they get to the unit, they adjust the thermostat to see what happens to the unit. They head down the stairs and to the back of the building to see what is happening with the AC. When something does (or does not) happen, they head back upstairs and adjust the thermostat again. This process repeats until they have uncovered the root cause.

With smart home technology, the maintenance tech will still get the service call pushed from the PMS, but now they get a second push notification from the smart home system. They head straight to the unit (no key needed) and use the temporary code to unlock the door. They can then check the thermostat to see if the issue is there. When they head down to the AC unit itself, they can adjust the thermostat up and down from their phone and service the unit without having to traipse up and down the stairs. When they are done, they do not need to go back to the clubhouse to check in the key.

What could your staff do with that time savings? How much more efficient would they be?

<strong>Implementation Cost and Benefits</strong>

Lastly, several operators wonder about the cost of implementation. While there are upfront costs (most providers charge $500-$1200 depending on the level of automation desired), these costs can be allocated to a CapEx budget. There are also software fees with most smart home providers, ranging from $5-$15 per month per unit. Early adopters of smart home technology are universally charging this back to the residents, at a premium! While they are paying $10 to their provider, they are charging the residents (either as a part of rent or as a technology amenity fee) between $45-$55 on average. This is not unexpected either.

NMHC’s recent survey reported that not only are residents asking for smart home technology (between 65–80% of respondents are looking for it), but they also expect it to cost somewhere between $30-$60 a month. Why not give them the amenity they are asking for?

At the end of the day, proptech is not going away. There are roughly 1.5–2 million “smart apartments” out there already, and the adoption curve is gaining momentum. We are nearing the point where operators will need to adopt property technology to keep up with their competition. This amenity is not like the weight room or swimming pool where 10% of the residents use it. This technology is being used by 100% of the residents more than 10 times a day!

The only question that remains should be, “Why wouldn’t I implement this now?”

Marshall Friday, Director of Sales, ADT Multifamily This story was first published by&nbsp;REI INK&nbsp;and is being reprinted with permission. Multifamily investors across the country are asking the same questions regarding how to gain and retain residents. The coronavirus pandemic, for all of its struggles, actually brought about rapid changes regarding technology adoption in the multifamily […]

Property Technology is Not Going Away - ADT

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<em>Marc Jones, Executive Vice President, Solar</em>

There are several reasons why more consumers are excited about solar energy, leading to nearly 40 percent growth in the industry year over year. Rising energy prices are one reason for sure. But there are others.

First, as natural disasters like fires, floods and hurricanes cause disruptions to the power supply to homes across the country, consumers are increasingly looking for ways to reduce their dependency on the grid. Along with solutions like energy storage, solar panels can help make that possible.

Second, you might be a cord-cutter when it comes to cable TV or your telephone provider, but let’s face it — you can’t completely cut the utility cord!

Third, the evolution of the smart and connected home is leading to new consumer interest in a fully integrated approach to smart energy, automation, convenience, and security.

Fourth, going solar offers consumers even more peace of mind by giving them the opportunity to power their homes with sustainable and more affordable solar energy at a time when climate concerns and weather patterns weigh on people’s minds.

That’s why Sunpro Solar joining forces with ADT creates so much value for consumers. With a 147-year legacy of trust as a foundation, consumers can be confident that ADT Solar is a brand that will be with them for the long haul. There’s a reason that you see ADT yard signs in front of so many homes and businesses. People trust ADT.

But that’s not the only reason I’m excited for this new opportunity. Sunpro has been extremely successful over the years because we’ve obsessed about the customer. That customer-centric mindset is shared by ADT. Working as part of ADT, we know we can bring more rooftop solar to more people in more places while delivering on our commitment to great customer service.

Soon, not only will ADT help protect entire neighborhoods, but homes will be topped with ADT-installed solar panels, giving homeowners the ultimate safe, smart and sustainable home experience.

Marc Jones, Executive Vice President, Solar There are several reasons why more consumers are excited about solar energy, leading to nearly 40 percent growth in the industry year over year. Rising energy prices are one reason for sure. But there are others. First, as natural disasters like fires, floods and hurricanes cause disruptions to the […]

Safe, Smart and Sustainable: Increasing Value to Customers With Solar Energy Services - ADT

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<strong><em>Next Generation 911: Congress’s Chance to Leverage Tech and Save Lives</em></strong>

<em>Don Young, Chief Operating Officer, ADT and Steve Hirsch, Chairman, National Volunteer Fire Council</em>

Thanks to the GPS in our mobile phones, we live in a world where friends and family can track each other’s every move, mobile apps and smart home devices to meet up, stay connected, and even watch one another make it safely home. But in an emergency, if a person calls 911 from a mobile phone, the operator likely has less information than a rideshare driver.

Despite significant advances in technology that allows for the collection and sharing of geolocation information, few severely underfunded 911 centers have been able to utilize it to help save lives.

At the same time, its been reported that staffing shortages and increased demand on 911 center operators have contributed to&nbsp;<a href="https://ktvz.com/news/2021/10/19/911-calls-in-denver-on-hold-it-was-frightening-says-caller/" rel="noreferrer noopener" target="_blank">longer than normal hold times</a>&nbsp;for emergency calls, further tying the hands of emergency operations centers.

This could change if Congress approves federal funding to modernize 911 call centers, giving them the capability to accept and use geolocation and other types of data to find and help people in their greatest time of need, as well as to seamlessly transfer calls to available operators in neighboring communities that can process emergency calls and request assistance. Negotiators in the House Democratic caucus recently whittled down the initial proposal for $10 billion in funding to only $500 million. It is unclear what the final number will be or how much the smaller sum could deliver — but, simply put, some level of funding is imperative.

<strong>Smarter Homes and Better Data Lead to Better Rescue Outcomes</strong>

With today’s smart and connected homes, first responders have the potential to receive so much more, and better, information. For instance, today’s smart alarm systems can, with customer consent, include images from internet-connected cameras; motion detectors can verify people’s presence within a structure; perimeter cameras can capture a license plate or vehicle make and model.

It’s the difference between a 911 operator getting a voice call to report a burglar alarm versus a digital message with the alarm location, a photo/video montage of a person breaking in, what kind of vehicle the suspect was driving, and whether the suspect is in the house. Similarly, it’s the difference between a 911 operator getting a report of a smoke alarm versus knowing what room(s) the smoke is coming from, how many people (including children) are in the house (and in what rooms), and whether there are pets. This level of intelligence not only helps people in distress, it also helps protect first responders. This information is available right now, but outdated 911 call center technology cannot yet receive it.

<strong>The Death of the Land Line</strong>

Traditionally, a phone number was linked to a physical address because the phone was physically installed in the home or apartment. When a person called 911, an operator automatically knew the location. But the proliferation of mobile phones means that a growing number of calls can’t be automatically traced. In fact, more than 80 percent of 911 calls now come from mobile phones, according to the&nbsp;<a href="https://docs.fcc.gov/public/attachments/FCC-18-32A3.pdf" rel="noreferrer noopener" target="_blank">FCC</a>. While this may not be a problem if the caller can provide the address, it is less helpful in situations where a person is injured or fears for their safety, is close to their attacker, (e.g., domestic violence), or if they don’t know their exact location.

<strong>Help is Increasingly Needed Outside of the Home</strong>

<a href="https://www.washingtonpost.com/climate-environment/2021/09/04/climate-disaster-hurricane-ida/" rel="noreferrer noopener" target="_blank">Nearly 1 in 3 Americans</a>&nbsp;live in a county that experienced a weather disaster between June and August of 2021, according to a Washington Post analysis of data from FEMA and the U.S. Census. When disasters hit, lines of communication are sometimes limited, people flee their homes for safer places, or they can become trapped in transit, meaning they frequently can’t be traced using the current 911 technology. If the current weather-related disaster rate continues, it will become even more important for 911 operators to automatically receive GPS location information.

<strong>Existing Tech Could Save 10,000 Lives per Year — if Congress Acts</strong>

It’s long-past time to modernize 911 call center technology. Lives are at stake. The&nbsp;<a href="https://docs.fcc.gov/public/attachments/FCC-18-32A3.pdf" rel="noreferrer noopener" target="_blank">FCC estimates</a>&nbsp;that that if first responders could arrive where they need to be just one minute faster, they would save an additional 10,000 American lives per year. How many more could be saved with better information from smart homes and devices?

If a driver can find a customer to deliver her takeout meal, an ambulance should be able to use the same geolocation data to save a life. Congress has the authority to act now to save lives and support 911 call center personnel and the first responders who rely on the data they collect and supply by funding a national Next Generation 911 system upgrade. We call on Congress to come together in support of our first responders and 911 centers to better protect and connect what matters most.

<em>Don Young is the Chief Operating Officer of ADT. Steve Hirsch is the Chair of the National Volunteer Fire Council.</em>

Next Generation 911: Congress’s Chance to Leverage Tech and Save Lives Don Young, Chief Operating Officer, ADT and Steve Hirsch, Chairman, National Volunteer Fire Council Thanks to the GPS in our mobile phones, we live in a world where friends and family can track each other’s every move, mobile apps and smart home devices to […]