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Managing Multi-Locations from the Palm of Your Hand

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Inside the ADT Engineering Technology Center

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ADT Lab Goes Above and Beyond with Large System Testing

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ADT Modernizes Professional Security Monitoring for the Smart Home Era

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Designing Security and Privacy Into ADT’s Products and Services

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Why Professional Monitoring is Still the Gold Standard

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Staying Safe on the Road this Holiday

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ADT SoSecure is Recognized as One of TIME&#8217;s Best Inventions of 2021

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Protect Your Inventory Heading into the Holidays

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What does the 3G sunset mean for ADT customers?

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Is a Smart Camera Also Smart Home Security?

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As the most trusted and experienced brand in the home security industry, ADT sets a high bar when it comes to our products. More than six million customers rely on ADT devices to help protect and connect what matters most to them. It is essential that each and every product performs as expected and as advertised, no matter the conditions.

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For example, ADT specifies that the&nbsp;<a href="https://www.adt.com/command" rel="noreferrer noopener" target="_blank">Command</a>&nbsp;panel, which integrates with and controls a customer’s smart security and home automation devices, can connect with up to 128 security devices, 250 lifestyle devices, and 8 UI devices at once.

Tim Rader, Senior Director, Product Development, and his team of experts at the ADT Engineering Technology Center take these specifications very seriously. That’s why they run every panel that ADT sells and installs through an exhaustive process known as large system testing.

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In one of the lab’s teched-out rooms stands a white pegboard with an ADT Command panel in the center, surrounded by 250 different devices, including window sensors, doorbells, keypads, smoke detectors, thermostats, and more. Each product is constantly interacting with the panel, sending it alerts and running events to ensure that it responds exactly as it’s supposed to.

For many competitors and manufacturers, tests like this would often be automated, with a computer simulating each of the devices. But the ETC team puts a premium on “real world” testing, working hard to recreate the environment of a customer’s home. By connecting the panel with actual devices, they’re able to obtain the most accurate information and results possible.

This is a hallmark of the ETC — going above and beyond in everything they do to provide customers with safe, smart, and sustainable solutions that can handle anything thrown their way.

You can learn more about the ADT Engineering Technology Center&nbsp;<a href="https://www.youtube.com/watch?v=ypMChQStdSg" rel="noreferrer noopener" target="_blank">here</a>.

As the most trusted and experienced brand in the home security industry, ADT sets a high bar when it comes to our products. More than six million customers rely on ADT devices to help protect and connect what matters most to them. It is essential that each and every product performs as expected and as […]

ADT Lab Goes Above and Beyond with Large System Testing - ADT

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Running a small business can be time-consuming and demanding, requiring business owners to wear multiple hats every day. And for the roughly three million small business owners who manage multiple locations, there’s a lot of complexity to navigate. Since they can’t be in more than one place at a time, they need to rely on employees and other resources to keep them up to date.

To help small business owners of multiple locations better manage their business, ADT recently rolled out new multi-location app functionality to customers that allows them to keep tabs on important details of their business from the palm of their hand. The app provides the ability for users to navigate between locations so owners can check in on multi-locations quickly, remotely and seamlessly. It also provides a summary view of all locations with a helpful snapshot of important details.

The app allows users to manage their ADT smart security system and monitor:

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“Our new multi-location app functionality will be a game changer for small business owners as they can now have more control and insight into their entire business quickly and easily,” said Michael Bothwell, Sr. Channel Marketing Manager at ADT. “It will also help them manage details more closely, helping to reduce costs and increase efficiency.”

For more information on ADT’s small business security offerings and the new multi-location app, please visit www.adt.com/business.

Running a small business can be time-consuming and demanding, requiring business owners to wear multiple hats every day. And for the roughly three million small business owners who manage multiple locations, there’s a lot of complexity to navigate. Since they can’t be in more than one place at a time, they need to rely on […]

Managing Multi-Locations from the Palm of Your Hand - ADT

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<img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/05/Picture1.png" width="289" height="207" align="left" hspace="12" vspace="12" /> A growing number of consumers are buying home security systems and they are more likely to sign up for professional monitoring, according to new data from Parks Associates, a market research company that focuses on emerging consumer technology products and services. Home security system adoption by households with broadband Internet service jumped to 36% in the second quarter of 2021 (the most recent period in the report). This is up from 27% in 2019. “The uncertainty caused by COVID-19 has heightened consumer anxiety about the safety and security of their families and homes and expanded the volume and type of consumers searching for safety-related home solutions,” the report determined. Households strongly agreed with the research statement: “I am far more concerned about the physical security of my home than I was five years ago.” Additionally, professional monitoring service subscriptions have increased by more than 73% during the past five years*. Consumers associate professionally monitored systems with safety, theft protection, and detection around their homes—giving them greater peace of mind. Consumers like the comfort of knowing that their system is being monitored by professionals, in case there is an emergency. As the pioneer in security and professional monitoring, at ADT, we continue to innovate and enhance our professional monitoring offerings to help make communication between all those involved in an alarm event more impactful and effective. Most recently, we developed the next generation of home security monitoring platforms, called SMART (System Monitoring and Response Technology). The SMART Monitoring platform includes several technologies and platforms working together to get ADT’s professional monitoring customers help faster. “By adding SMART technology to our ADT professional monitoring process, we are significantly helping impact alarm efficiency as alarms reach first responders 8x faster vs traditional voice handling speeds,” said Larry Folsom, SVP and Chief Monitoring Officer. “When it comes to an emergency, response times can make all the difference and that is why professional monitoring remains the most effective way to protect the things that matter most.” <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/05/dc3c024f-a518-40a4-bfef-780c8917d8c9.png" width="299" height="168" /> The benefits of professional monitoring are clear: <ol> <li>24/7 Always-on: Professional monitoring provides customers with around-the-clock monitoring should their system detect an issue (e.g., fire, carbon monoxide, break-in).</li> <li>Speed: In case of emergency, professional monitoring agents can quickly connect with customers and alert emergency services.</li> <li>Professionally Trained Agents: Professional monitoring centers are managed by professionally trained agents who know exactly what to do in case of an emergency. They are also able to help counsel customers in emergency situations and provide support while the customer waits for emergency services to arrive.</li> </ol> Always-on professional monitoring is the best choice for those who want to keep their loved ones and homes safe and protected. As the pioneer in professional monitoring for more than 147 years, it is no surprise that ADT is the most trusted name in security. For more information on ADT’s professional monitoring offerings and to customize your own security system, please visit. www.adt.com/shop. <a href="https://www.parksassociates.com/whitepapers/security-wp2021">*Parks Associates: Home Security: Choice is the Ultimate Value Proposition</a>

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A growing number of consumers are buying home security systems and they are more likely to sign up for professional monitoring, according to new data from Parks Associates, a market research company that focuses on emerging consumer technology products and services.

Why Professional Monitoring is Still the Gold Standard - ADT

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Every day, millions of customers trust ADT devices to help keep them, their homes and their businesses safe. This is why all of the residential and small business products that ADT sells and installs go through a rigorous testing process at the ADT Engineering Technology Center in Boca Raton, Florida.

Founded in 2011 following ADT’s acquisition of Brinks, this 10,000-square foot building is home to seven employees — plus an additional three in Dallas, Indianapolis, and Philadelphia — each subject matter experts in their own right, with a combined experience of nearly 175 years.

The team puts this experience to good use conducting hardware certification and testing on every device ADT puts into a customer’s home or small business. The certification process on a single product can take anywhere from a few weeks to more than a year. There are no shortcuts taken. Components going into an ADT home security system have to protect the customer — and the products themselves — from both the mundane (lightning strikes) and the nefarious (cyber-attacks).

But experience and dedication aren’t the only differentiators for the ETC. The lab also houses state-of-the-art equipment and facilities uniquely designed to test products in nearly every conceivable environment, including a walk-test room. One of only two in North America, this room enables all manner of motion detector testing. A nearby collection of servers mimics one of ADT’s nine central monitoring stations. Temperature chambers encase new Google products. These represent just a fraction of the lab’s capabilities.

The work being done in the ETC represents a significant shift for ADT. The country’s largest integrator of smart home security systems has evolved into a smart home innovator. There’s good reason to believe many new inventions will come from the ETC, inventions that will provide an array of safe, smart and sustainable solutions to customers, all while empowering them to protect and connect what matters most.

Every day, millions of customers trust ADT devices to help keep them, their homes and their businesses safe. This is why all of the residential and small business products that ADT sells and installs go through a rigorous testing process at the ADT Engineering Technology Center in Boca Raton, Florida. Founded in 2011 following ADT’s […]

Inside the ADT Engineering Technology Center - ADT

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By: ADT Newsroom Staff <div style="float:right"><img alt="Don Young" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/40ebb106-dbb0-476a-9a87-0dbdac6976dd.jpeg" style="padding-bottom:20px; padding-left:10px" width="180" /> Don Young, ADT Executive Vice President and Chief Operating Officer (credit: Robert Snow) </div> At ADT, we believe data is the fuel making smart home security systems safer, smarter and more helpful for our customers. Data will unlock next-generation features such as ambient, or always-on, security, for example, and data already enables the smarts in thermostats that maintain comfortable temperatures while reducing unnecessary energy use when nobody is home. The ability to offer these types of services requires customers to trust ADT to keep their data private and secure, according to ADT Chief Operating Officer Don Young. That’s why ADT follows the principles of Privacy by Design, which state that privacy must be incorporated into our platforms and technologies. “We have built and constantly fortify an architecture that gives customers comfort to share data with us and know that their data is protected and being used to provide value to them through automation, preventative detection and enhanced emergency response,” Young said. Privacy begins in the lab Data privacy and security begins with the design of hardware products, which are tested and validated at the <a href="https://news.adt.com/news-releases/news-release-details/inside-secretive-adt-engineering-lab-where-testing-life">ADT Engineering Technology Center</a> in Boca Raton, Fla. All devices in ADT’s networked data systems leverage encryption technology, two-way and spread-spectrum communications, Young noted. To proactively address consumer privacy concerns, lay out <a href="https://news.adt.com/privacy-principles">industry guiding principles</a> and push the security industry toward greater transparency on consumer privacy, <a href="https://news.adt.com/news-releases/news-release-details/adt-announces-new-consumer-privacy-initiative">ADT launched the Security Industry Consumer Privacy Initiative</a> in 2019, noted ADT Vice President of Product Engineering Mark Reimer, who joined the group to instill Privacy by Design principles across the smart home security industry. What’s more, Reimer pushes privacy as part of <a href="https://news.adt.com/news-releases/news-release-details/matter-creating-connections-between-more-objects-simplifying">ADT’s participation in the Connectivity Standards Alliance</a>, which sets standards for how IoT devices and technologies communicate and share data. In relation to privacy, he is working on upholding ADT’s ‘privacy line’ on the types of device data that is made available for sharing depending on a customer’s opt-in. ADT, he noted, is embracing the <a href="https://buildwithmatter.com/">alliance’s Matter standard</a>, which helps to ensure devices are reliable and secure as well as seamless to use across manufacturers. <div style="float: right;"><img alt="Jose Porroa" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/bce0ed05-85c5-4d6b-bea6-7c10b85b2a29.jpeg" style="padding-left:15px" /> Jose Porroa at the ADT Engineering Technology Center tests camera systems to ensure data privacy expectations are met. (credit: Ian Witlen) </div> “There’re more than 200 companies that are all working together to bring Matter to life so that we’re all speaking the same language,” Reimer said, explaining that when devices use the same language, they can seamlessly share data. Data sharing is a customer choice ADT makes sure to confirm each customer’s permission (opt-in) before collecting, transporting or storing their alarm data, Young noted. To help ensure transparency, ADT developed clear communications to help educate customers what data ADT would like to access and when, and the value to the customers for sharing it. “Otherwise, customers will share everything, or they’ll share nothing.” For example, if customers allow ADT access to their alarm data, ADT can use it to make more informed decisions about the need for a first responder during an alarm event and offer other helpful services. In addition, when customers share data with ADT, they unlock additional personalized services, like alarm verification, said Reimer. In the coming months, as we move forward with Google and Nest Aware, any alarm data that customers opt-in to share with ADT will be stored securely in Google Cloud Platform where access is gated, authenticated and auditable, according to ADT Chief Monitoring Officer Larry Folsom. “We think of this system as a lockbox and then we think of doors to that box,” he said. “One door to that box is the customer, one ADT agents and one public safety. The ADT agents and public safety will only have access if the customer specifically gives permission.” <div style="float: right"><img alt="Raya Sevilla" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/d1d4eca6-ce3e-4f06-9015-9b2907acf965.jpeg" style="padding:10px" /> Raya Sevilla, ADT Senior Vice President and Chief Technology Officer (credit: Robert Snow) </div> The types of alarm data stored in this lockbox will include video as part of ADT’s next-generation smart home security platform – if customers choose to share their video data with ADT. In the case of video capture and usage, ADT asks customers for permission to collect data when a camera detects a person and when an alarm is triggered. If the customer opts in to this type of data collection and sharing, ADT can use the data to help verify an alarm event, resulting in a faster, higher priority response from first responders. Fueling the future Any alarm data produced by a smart home security device and shared with ADT will remain in the lockbox and will never be sold, noted <a href="https://news.adt.com/news-releases/news-release-details/raya-sevilla-fast-tracks-adt-future-smart-and-helpful-home">Raya Sevilla, ADT Chief Technology Officer</a>. Her team is developing an information technology platform to process the alarm data shared with ADT for next-generation services such as ambient, or always on, security. “Your smoke and carbon monoxide detector are always on. You never have to turn them on and off. Your security system should also always be on. Why do you have to arm and disarm it?” she said. “To get to that space, it is going to be a combination of certain devices in the home as well as data.” Going forward, Young said, data security and privacy are table stakes for the smart home security industry. Companies that fail to deliver on data privacy and security will be eliminated. Companies that protect data privacy and security, on the other hand, will gain access to customer data in exchange for higher value smart home security services. &nbsp; <div align="center"><img height="225" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/9cbd34b0-3836-4fbe-8906-93885ffca518.gif" style="padding-right:10px" width="400" /></div> &nbsp; &nbsp; &nbsp;

At ADT, we believe data is the fuel making smart home security systems safer, smarter and more helpful for our customers. Data will unlock next-generation features such as ambient, or

Designing Security and Privacy Into ADT’s Products and Services - ADT

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By John Roach <img alt="SMART Monitoring Infographic" data-align="right" data-entity-type="file" data-entity-uuid="13693598-42d4-4a8b-bbf7-875a4bc0ba3f" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/03/SMART-Infographic-R10.Newsroom20Size.png" style="padding-left:12px" />Today’s smart home security systems have all the bells and whistles of modern convenience, from thermostats that keep homes comfortable without wasting energy to smartphone applications that allow people to lock and unlock their doors from halfway around the world. But at the end of the day, people still buy smart home security systems for one simple reason: safety. “In an emergency, customers want the right public safety agency to respond with the highest priority based on their type of emergency,” said Larry Folsom, ADT Vice President of Monitoring Technology. “They want assurance that the police car, fire truck, or ambulance is being sent to the right place, with the right information, as quickly as possible.” Here’s the rub: For all the convenience modern smart home security technology has unlocked, the workflow of monitoring and response technology has changed very little since the 1970s. The process would go as follows: An alarm is triggered, a basic message is sent to a monitoring center, an agent calls the customer to verify the alarm, and, if no one answers or cancels the alarm, the agent calls the appropriate public-safety answering point (PSAP) – a dispatch call center such as 911 - to request assistance from first responders. Historically, about 98 percent of alarms that ring through to dispatch are false or unverified, according to data from the International Association of Chiefs of Police. That’s partly because about 70 percent of alarm monitoring services’ verification phone calls to customers go unanswered because customers don’t recognize the caller’s phone number. ADT is working to change this narrative with the introduction of the ADT System Monitoring and Response Technology (SMART) platform, which adapts the alarm industry to the digital era - helping to make alarm responses more effective. ADT’s SMART platform is actually several new technologies, that combined, help reduce false alarms, enable verified alarms and priority response, and dramatically increases the accuracy and speed of delivering alarm information to 911 centers. Alarm Messenger The shift began in February 2020 when ADT launched Alarm Messenger to notify customers and their emergency contacts of burglar alarm events. When an alarm is triggered, instead of a monitoring agent calling the customer, Alarm Messenger sends the customer and their emergency contacts a link to an interactive portal via text message or email. The portal allows those who received the link the opportunity to review alarm information quickly, chat with each other, and verify or cancel the alarm with ADT directly from their phone, without the need for special software or a phone call. In only two years, more than a million emergency alarm responses have been avoided by having ADT customers use Alarm Messenger to interact with ADT’s monitoring centers. There are now more than 3.4 million ADT customers enrolled in the service. This has reduced false alarms from these customers by 54 percent year to date. “Alarm Messenger is running really well,” said Folsom, highlighting the reduction in calls that ADT agents place to dispatch now that people can identify false alarms with their smartphones. “But we’re most excited about the future as we will be able to get audio and video into the workflow which will help to give the customer, and potentially the dispatcher, infinitely more information about what’s going on at the alarm source.” The video-sharing capability is scheduled to roll out this year to ADT customers who choose to opt-in to sharing data from their Google Nest cameras with Alarm Messenger. All the data that customers share with ADT is safely stored within the ADT Lockbox, an alarm event data storage service in the Google Cloud Platform. Access to the Lockbox is tracked and limited to authorized and authenticated people. The inclusion of video data in Alarm Messenger sessions will allow customers to verify if a person is at the premises, and whether that person is known or a stranger. Video data may also reveal evidence such as a broken window, the neighbor’s cat, or smoke and fire – all types of information that can help people determine whether the situation warrants a first responder. “Our goal is to have a two-way communication relationship using modern technologies and bring additional streams of information to our customers, our agents, and our public safety partners,” Folsom said. Verified alarms, priority response Down the road, 911 call centers will be able to start using The Monitoring Association’s Alarm Validation Scoring (AVS-01) standard, a new standard for prioritizing alarms. This standard ranks the urgency of any given alarm on a sliding scale based on the contextual information about the alarm that the monitoring agents share with dispatch. “We are able to use that standard, and ADT technology that supports it, to tell the first responders, ‘Hey, hit the gas pedal on this one because it’s a priority,’” said Don Young, ADT Chief Operating Officer. ADT will leverage machine learning and artificial intelligence technologies to combine and process data from security cameras, audio devices, and traditional security sensors to score alarm events with the AVS-01 standard. The implementation of this standard will be a game-changer for how the security industry responds to alarm events and communicates with first responders, according to Folsom. AVS-01 is expected to launch with different levels of alarm priority based on validation of a person, threat to the property, and threat to life. Next-generation 911 When an alarm is activated today, a monitoring company places a 10-digit telephone call to a 911 center to request an emergency response. This process can introduce transcription errors, encounter lengthy call hold times for agents, and tie up both the ADT and 911 agents among other challenges - ultimately delaying the response time to an emergency. To address these challenges, ADT has built out services called the ADT Next Generation 911 Message Brokers, another component of the ADT SMART platform. With these services, ADT can electronically send alarm information to 911 centers without the need for a phone call. Additionally, ADT’s patented process can include a link to additional data, such as video and audio, for first responders, with the customer’s permission. ADT’s first partner for this service is Intrado, an established 911 services company. Intrado is currently deploying this technology across the country, and it is expected to be available to three-quarters of ADT’s customers by the end of 2023. “Our mission is better information for better choices,” Folsom said. “Electronic alarm delivery to public safety is part and parcel of permanently changing the way we empower people to protect and connect what matters most.” &nbsp; &nbsp; &nbsp; <iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/CRges0qDb7s" title="YouTube video player" width="560"></iframe>

Today’s smart home security systems have all the bells and whistles of modern convenience, from thermostats that keep homes comfortable without wasting energy to smartphone applications that allow people to lock and unlock their doors from halfway around the world.

ADT Modernizes Professional Security Monitoring for the Smart Home Era - ADT

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by: ADT Staff <img src="http://newsroom-editor.adt.com/wp-content/uploads/2022/03/outdoor20cam202.jpg" alt="ADT Outdoor Camera" data-align="center" data-entity-type="file" data-entity-uuid="a484bd18-e515-447a-b1e7-7bb00550e66a" /> Smart home device adoption is on the rise as new advancements and technology continue to roll out. According to <a href="https://interpret.la/smart-home-fragmentation-is-holding-back-industry-growth/">Interpret</a>, more than half of all U.S. consumers own at least one smart home device with video cameras ranking in the top five most popular. In addition, <a href="http://www.parksassociates.com/blog/article/pr-12222020">Parks Associates</a> found that one-third of consumers who own a smart home device increased their use of their devices during the pandemic—noting both indoor and outdoor cameras. But is a smart camera a security system? Let’s explore further… Recent research from<a href="https://interpret.la/products/smart-home-matrix/smart-home-matrix-consumer/volume-4-smart-cameras-and-video-services/?utm_campaign=Smart%20Home%20Whitepaper&amp;utm_medium=email&amp;_hsmi=203658376&amp;_hsenc=p2ANqtz-8tBRsDYh0VRif_CeUe6JErzsVS07H_i9Crs6UuR7OMD2zuaNkL00tUXU73IpojVslkWWbSqIGeSEiQBRdtX3WbM3E_MA&amp;utm_content=203658376&amp;utm_source=hs_email"> Interpret</a> (a global insights firm) found that half of smart camera owners actually consider their cameras as their home security system. Having cameras where people expect to see them as well as where they don’t is what can make the difference between good and great security. But while a camera is a great way to keep an eye on your home and loved ones, by itself, a camera is not a true security system. “A picture may be worth a thousand words, but in the home security market, a camera is worth so much more,” John Owens, senior vice president sales strategy and operations at ADT noted. “Cameras can capture motion, facial recognition, and more, but where they can really be the most impactful is when they are connected to a professionally monitored system.” Professional monitoring offers a profound difference over self-monitoring, and when coupled with indoor and outdoor cameras, can provide monitoring agents and 911 dispatchers with more details to help them send the appropriate first responders in case of emergency. In addition, monitoring agents can use connected cameras to help verify alarms, which is known to help increase first responder response times. So, while cameras alone won’t keep your home safe, they are a great first line of defense to help keep an eye on things. And when coupled with a professionally monitored system, you can have greater peace of mind that professionals are helping to protect your home 24/7.

by: ADT Staff &nbsp; Smart home device adoption is on the rise as new advancements and technology continue to roll out. According to Interpret , more than half of all U.S. consumers own at least one smart home device with video cameras ranking in the top five most popular.

Is a Smart Camera Also Smart Home Security? - ADT

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<img alt="Photo of radio towers and sunset" data-entity-type="file" data-entity-uuid="db28a01b-8d8d-4026-aa8a-e6d0b083011b" src="http://newsroom-editor.adt.com/wp-content/uploads/2022/02/GettyImages-172629424.jpg" /> Beginning this year, many of the U.S.’ largest wireless carriers will cease to operate their 3G networks and transition to LTE—this is also referred to as the 3G sunset. Why does this matter? Millions of consumers depend on 3G wireless connected devices, and when wireless carriers shut off this signal, starting soon, 3G devices will no longer have a connection. ADT customers who have already updated their smart security systems to LTE will remain connected to ADT’s monitoring centers and no additional action is needed. <h2>ADT has been preparing for this transition for years, and we have converted nearly all of our customers’ systems which use 3G/CDMA radios.</h2> How do I know if my ADT service will be affected? ADT has communicated with customers via mail, email, text, and phone to inform them about any necessary updates to their systems. Two update solutions are used to keep ADT smart security systems connected to our monitoring centers through this transition: <ul> <li>DIY Update: Some customers were offered a <a href="https://www.adt.com/help/cellbridge">CellBridge device</a> that converts their system from 3G to LTE cellular communication. Customers with eligible alarm systems have already received the device.</li> <li>Professional Update: Customers have the option to have an ADT technician make the conversion.</li> <li>ADT customers with the Command &amp; Control product (introduced in 2019) do not require a DIY or professionally applied update.</li> </ul> ADT customers wanting more information about the 3G sunset and their ADT security system can learn more at <a href="https://www.adt.com/customer/3g">https://www.adt.com/customer/3g</a>. ADT customer support is available to any ADT customer who believes their system requires an update. ADT customers can log in to <a href="https://www.myadt.com/">https://www.myadt.com</a> or call 800-730-8251.

Beginning this year, many of the U.S.’ largest wireless carriers will cease to operate their 3G networks and transition to LTE—this is also referred to as the 3G sunset. Why does this matter? Millions of consumers depend on 3G wireless connected devices, and when wireless carriers shut off this

What does the 3G sunset mean for ADT customers? - ADT

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by: ADT Staff <img alt="Woman opening door with ADT sticker" data-align="center" data-entity-type="file" data-entity-uuid="e14d3b50-9023-40ae-aaae-11064077c43a" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/ADT_Window_Stickers_SMB_Closeupofwomanshandenteringmarket.jpg" /> &nbsp; This holiday season, many small businesses are hoping not to have a repeat of 2020’s woes. Unfortunately, it’s not looking good as supply chain delays and theft are on the rise, and nearly every sector has been affected, especially small and medium businesses. Some examples include: <ul> <li>Inventory shortages: Shipping container congestion is just one of the reasons that <a href="https://www.retailwire.com/discussion/get-ready-for-the-iou-christmas/">many people may not get their gifts on time this holiday</a>.</li> <li>Chip scarcity: A shortage in semiconductors is making small electronics scarce, and they have been a <a href="https://www.cbsnews.com/news/supply-chain-issues-cargo-theft/">favorite theft item across the country.</a></li> <li>Losing out to big box retailers: Small business owners say they’re <a href="https://www.washingtonpost.com/business/2021/11/07/small-business-supply-chain-pandemic/">deprioritized by manufacturers</a> compared to their larger counterparts and larger, more lucrative contracts.</li> <li>Rise in organized retail crime: <a href="https://losspreventionmedia.com/the-impact-of-covid-19-on-organized-retail-crime/">According to the National Retail Federation's (NRF) latest study</a>, ORC activity increased 68 percent in a year-over-year comparison with losses averaging $719,548 per $1 billion in sales before the pandemic.</li> </ul> Supply chain delays and theft here and abroad are impacting domestic-based small and medium businesses in new ways and business owners need to be prepared. No matter if you manage one or multiple sites, having a smart and strategic supply chain management plan for your business inventory will not just save you time and money now, but it will also help prevent more potential loss during the busy holiday season. To help your business get ahead of potential disruptions this holiday season, here are some helpful ways you can use smart security tools to help protect your inventory on hand: <ul> <li>Sensors: <ul> <li>Using motion sensors is a great way to track real-time activity. You can see when shipments arrive and leave and pinpoint any issues in the process.</li> <li>Devices to measure unanticipated temperature changes or detect flooding can help a business owner act quickly to prevent damage or loss to stock due to extreme heat, cold, or a flood.</li> <li>If you have high-value and high-theft inventories or are located in higher risk areas, Electronic Article Surveillance (EAS) systems can help protect your locations from shrink. This can include advanced and specialty security tags for hard-to-protect merchandise, visible and concealed detection coverage for exits, self-alarming tags integrated into your video surveillance systems and more.</li> </ul> </li> <li>Surveillance Cameras: <ul> <li>With security cameras, business owners can take a live look into or outside of their business from anywhere using their mobile app.</li> <li>Cameras also allow small business owners to keep an eye on their employees, which is important when nearly two-thirds of small businesses fall victim to employee theft, totaling $200 billion in annual losses, according to the <a href="https://www.nfib.com/content/resources/money/infographic-employee-theft-bizhelp-67268/">National Federation of Independent Business</a>.</li> <li>Security cameras can send notifications when there is unexpected activity in a loading bay or inventory storage area and help reduce shrinkage by allowing business owners to quickly review video and respond.</li> <li>By mounting a camera over a cash register or checkout area, business owners can use footage to review any disputed transactions and deter employee “sweet hearting” or unauthorized discounting.</li> </ul> </li> <li>Access Control: <ul> <li>Small business owners can’t physically be everywhere at once, but with remote access, they can help manage many on-site activities. <ul> <li>Permission-based access is a great tool to have, especially during the busy holiday season. With this tool, business owners can grant remote access to approved vendors and delivery staff and also manage the influx of temporary holiday staff quickly.</li> </ul> </li> </ul> </li> </ul> As small and medium business owners navigate the challenges of the holiday season, they can look to security and automation solutions for added support. Ultimately, these tools can help keep inventory safe and protect holiday cheer for business owners and customers alike.

This holiday season, many small businesses are hoping not to have a repeat of 2020’s woes. Unfortunately, it’s not looking good as supply chain delays and theft are on the rise, and nearly every sector has been affected, especially small and medium businesses.

Protect Your Inventory Heading into the Holidays - ADT

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by: ADT Staff Every year, TIME highlights innovations that are changing how we live. This year, we are honored that ADT's personal safety app, SoSecure, has been recognized as one of <a href="https://nam12.safelinks.protection.outlook.com/?url=https%3A%2F%2Ftime.com%2Fcollection%2Fbest-inventions-2021%2F6114362%2Fsosecure-adt%2F&amp;data=04%7C01%7Cmichael.fuccione%40notified.com%7Cb5d55235d81d4cb326b708d9be6ea258%7Cf6156a017c5b4c82b9ba5750c109536e%7C0%7C0%7C637750204672231112%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000&amp;sdata=Z7Q5HVFu3%2BNV8kXmQG0W2vZk8OM7xxvgVOEivatGzZA%3D&amp;reserved=0">TIME's Best Inventions</a> of 2021! SoSecure is the most comprehensive mobile safety app on the market that allows you to call for help in many different ways: by sliding a button, SMS chat, video, or hands-free with a secret code word. <iframe allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowfullscreen="" frameborder="0" height="315" src="https://www.youtube.com/embed/E5Rtvc7A2AY" title="YouTube video player" width="560"></iframe> &nbsp;

Every year, TIME highlights innovations that are changing how we live. This year, we are honored that ADT's personal safety app, SoSecure, has been recognized as one of TIME's Best Inventions of 2021! SoSecure is the most comprehensive mobile safety app on the market that allows you

ADT SoSecure is Recognized as One of TIME's Best Inventions of 2021 - ADT

By: ADT Staff <img alt="Phone Image" data-align="right" data-entity-type="file" data-entity-uuid="3b09b0b2-aed3-456d-807b-6ee4b89e6912" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/Roadside20Assistance202.png" style="padding-left:10px" /> After spending the holidays apart last year due to COVID restrictions and quarantines, many Americans are ready to be with their loved ones this holiday season. And along with the holidays, comes an increase in holiday travel—specifically on the road. In fact, a recent survey by Deloitte* found that 70% of those surveyed plan to take a road trip this holiday season. And breakdowns can happen when you least expect it as nearly 100 million Americans are involved in a vehicle breakdown each year, and these events can happen anywhere and at any time. To help consumers feel safer while on the road, SoSecure by ADT has teamed up with Agero, an industry-leading provider of vehicle breakdown assistance in the U.S., to provide users of its mobile safety app with roadside assistance support. This includes help should the customer find themselves locked out, with a dead battery or flat tire, or in need of a tow, fuel delivery, or winch-out help. As you get ready to hit the road this holiday season, ADT and Agero share some tips to help keep you safer on the road. <ol start="1" type="1"> <li>Map it out: Many Americans are dependent on navigation systems or mobile apps to help them get to their destination, but it’s a good idea to have a hard copy of a map on hand in case you end up in an area with poor cellular service.</li> <li>Buckle up: Seatbelts save lives, yet only 90% of people buckle up before driving**. Your seatbelt not only can keep you and your loved ones safe, but it can also save you a ticket as many states mandate seatbelt usage.</li> <li>Stay alert: Distracted driving is all too common these days and while you may be resisting the urge to text while driving, your neighbor may not. Keep aware of your surroundings and others on the road.</li> <li>Plan for the weather: The winter months are unpredictable and weather can change at a minute’s notice. Check the local weather conditions before you leave the house so you are aware of any inclement weather that might cross your path. And in cooler areas, keep an eye out for black ice.</li> </ol> And should you find yourself in a situation where you need help while on the road, requesting support via SoSecure is as easy and ADT and Agero are on hand to help the consumer throughout the entire process. <ol start="1" type="1"> <li>To request service, SoSecure users can simply click the Request Assistance button directly within the app.</li> <li>After digitally submitting the incident information, an Agero representative will review the case details with the customer directly and dispatch a provider.</li> <li>Throughout the event, ADT customers are kept up to date via SMS updates, enabling greater peace of mind.</li> <li>Customers are also provided a link to track their provider’s truck, delivering an Uber-like experience whereby customers can watch their service provider on a map while en route.</li> </ol> Stay safe on the road this holiday season! *<a href="https://www2.deloitte.com/content/dam/insights/articles/us164860_2021-holiday-travel-study/DI_2021-Deloitte-holiday-travel-study.pdf">2021 Deloitte holiday travel survey</a> **<a href="https://crashstats.nhtsa.dot.gov/Api/Public/Publication/812947#:~:text=National%20Seat%20Belt%20Use%20Rate,Protection%20Use%20Survey%20(NOPUS).">NHTSA </a>

By: ADT Staff After spending the holidays apart last year due to COVID restrictions and quarantines, many Americans are ready to be with their loved ones this holiday season. And along with the holidays, comes an increase in holiday travel—specifically on the road.

Staying Safe on the Road this Holiday - ADT

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By John Roach <img class="alignleft" style="margin-left: 10px;" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/ADT0025_0.png" alt="ADT Command panel" width="482" height="272" data-align="right" data-entity-type="file" data-entity-uuid="db628093-0d69-447d-89a7-3352121122fb" /> Lights, locks, thermostats and cameras that can be controlled from practically anywhere through a smartphone app are part of today’s professionally monitored home security solutions from ADT. These and other smart devices integrate with traditional smoke and carbon monoxide detectors as well as sensors on windows and doors and near water pipes that trigger alarms and alert first responders to fires, leaks and intruders. On the surface, the marriage of smart home features with traditional home security technologies is one of convenience, acknowledges Don Young, ADT Chief Operating Officer. A deeper look reveals why and how the combined package makes for a modern, professionally monitored smart home security solution. For example, when a smoke alarm is triggered in an ADT monitored home, the customer’s smart home security system can know that the HVAC system is operating and shut it off to prevent circulating smoke and fueling the fire with more oxygen. “Now, not only are you summoning first responders to help with life safety, but you’re also using the smart home interaction to mitigate the situation and assist the customer intelligently," Young said. “The professional monitoring and smart home aspects are literally tied at the hip.” In addition to the next generation smart home security solutions of today, ADT is investing in research and development in partnership with Google to leverage more data from smart home and security devices to feed artificial intelligence and machine learning models that will unlock an era of home security that is helpful, intuitive and predictive. <img class="alignleft" style="margin-right: 10px;" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/Raya20at20Counter20Phone.jpg" alt="Raya Sevilla" width="411" height="274" data-align="left" data-entity-type="file" data-entity-uuid="cd2219b8-5d91-465b-af93-8e24b7f6fe16" />For example, <a href="https://news.adt.com/news-releases/news-release-details/raya-sevilla-fast-tracks-adt-future-smart-and-helpful-home">ADT Chief Technology Officer Raya Sevilla</a> envisions ambient security systems that are automatically armed when customers need them, such as when they are away from home, and unarmed when the whole household is safe and secure. To achieve this vision, ADT’s security system needs to know if there are people in the home and if so whether the people are authorized to be there. “To get to that space, it’s going to be a combination of physical hardware as well as data and machine learning and artificial intelligence,” Sevilla said. Today and tomorrow’s platforms Sevilla joined ADT in 2010, soon after the launch of ADT Pulse, the industry’s first smart home security platform that enables users to control their systems from nearly anywhere using a smartphone app. Today, more than 1.8 million residential and small business ADT Pulse customers can control their systems remotely through a smartphone app. <a href="https://news.adt.com/news-releases/news-release-details/adt-command-control-smart-home-platform-reaches-1-million">More than 1 million</a> additional ADT customers interact with their smart home security systems through <a href="https://www.adt.com/command">ADT Command</a>, which <a href="https://news.adt.com/news-releases/news-release-details/adt-continues-driving-innovation-national-launch-home-automation">launched in 2019</a> and includes in-home touchscreen control panels, a smartphone app, voice controls and efficient integration with third-party devices including smart locks, lighting controls, garage door openers, thermostats and dozens of other devices that use the industry standard Z-wave protocol. Today, Sevilla’s team is building a next-generation platform that will enable ADT to achieve ambient security and other features such as video alarm verification and health monitoring systems that allow older Americans to age in place by offering remote caregivers peace of mind with alerts about skipped meals or medications or slips and falls in addition to traditional life safety emergencies such as fires and carbon monoxide. The next-generation platform will also simplify the setup and add-ons to systems whether they are professionally installed, do-it-yourself or a hybrid method that ADT calls do-it-with-me. For example, a customer may have an ADT technician install a new system today and then work with a remote agent down the road to install add-on devices, such as an extra camera or a new smart door lock. “Installing one piece of equipment is vastly different than installing 15 pieces of equipment, and we want to make it so simple for you to add that one piece that you don’t need to take a day off for ADT to come to your house to do it,” Sevilla said. “If you want to install it yourself, you can.” Customer choice <img class="alignleft" style="margin-left: 10px;" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/Mark20Reimer-headshot_0.jpg" alt="Mark Reimer" width="262" height="262" data-align="right" data-entity-type="file" data-entity-uuid="b7b427a3-5ae2-4257-b20f-0f806f7e95ea" />Mark Reimer, ADT Vice President of Product Engineering, said the next-generation platform will also integrate with devices that are compliant with <a href="https://news.adt.com/news-releases/news-release-details/matter-creating-connections-between-more-objects-simplifying">the new Matter protocol</a>, a home automation connectivity standard that the smart home industry is moving toward, in addition to devices that are Z-wave compliant. “It’s really about customer choice,” Reimer said. “If the customer says, you know, I really like the thermostat from this brand, I like lights from another brand and I really like ADT for security, then that’s great. With these alliances, it will all work together. You are not locked into an ecosystem.” The caveat, he added, is that all life safety sensors must achieve the ADT stamp of approval, which requires testing at <a href="https://news.adt.com/news-releases/news-release-details/inside-secretive-adt-engineering-lab-where-testing-life">ADT’s engineering lab in Boca Raton, Fla.</a>, to ensure they function as advertised in many climate conditions and meet security and service specifications down to details such as ensuring wall mount screws are compliant with the screwdrivers ADT technicians carry in their trucks. “A device that hasn’t met our rigorous standards will never be given the ability to turn on our alarm and dispatch first responders,” Reimer said. “We have commitments to first responders that we’re going to do everything we can to reduce false alarms. If we let just anything trigger an alarm, we’re not living up to our promise.” False alarm reduction <img class="alignleft" style="margin-right: 10px;" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/12/SC20-20Request20Police20Confirmation.png" alt="Alarm Messenger Screenshot" data-align="left" data-entity-type="file" data-entity-uuid="2792d33e-635d-44d3-a4ff-e0261090dac2" />ADT is also leveraging digital technology to reduce false alarms through <a href="https://www.adt.com/help/signal-chat">Alarm</a> Messenger, a cloud service that addresses the issue of unanswered phone calls that ADT monitoring agents place to customers to verify alarms prior to alerting first responders. “When no one answers, we dispatch police, but no one is answering because that is not how we interact with our technology today and so the outcome is about a 98 percent false alarm rate in our industry,” explained Larry Folsom, ADT Vice President of Monitoring Technology. For customers who enroll in Alarm Messenger, the service sends text messages to the customer and the customer’s emergency contacts, such as a relative, friend or neighbor, when an alarm is triggered. Recipients of the messages can verify or cancel the alarm. Today, 2.7 million ADT customers are signed up for the service, which has reduced the number of calls that go to a dispatch agent by 52 percent. The next evolution is Alarm Messenger sessions that will include video and audio feeds - with prior customer opt-in - streamed from Google Nest devices, which will provide the customers and their emergency contacts additional context about the alarm event and thus the ability to make a more informed decision about whether first responders are required. These capabilities, noted Young, require customers to share data from their smart security devices with ADT, and to <a href="https://medium.com/brilliantly-safe/on-the-many-ways-adt-helps-protect-our-customers-d9ce4d0cc42">trust ADT to help protect their data</a> to deliver more intelligent and helpful home security. “That’s something we think about every day because our customers’ trust in ADT helps us save more lives, protect more property and make the customer experience into a truly helpful and enjoyable one in their home,” Young said.

Lights, locks, thermostats and cameras that can be controlled from practically anywhere through a smartphone app are part of today’s professionally monitored home security solutions from ADT. These and other smart devices integrate with traditional smoke and carbon monoxide detectors

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