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How to stay safe and connected as Hurricane Ian approaches

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ADT announces partnership with State Farm, plans to revolutionize the customer experience by combining security, risk mitigation and smart home capabilities

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Watch our robot take on Pictionary

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Showing off our humanoid robotics and indoor drones at GSX

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ADT Commercial's humanoid robotics and indoor drones

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New ADT Virtual Assistance Program Brings More Convenience and Flexibility to Residential Customers

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In the event of an extreme weather event — such as the looming danger from Hurricane Ian in Florida — it’s crucial to have a safety plan for staying connected to loved ones and protecting your property.

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Whether you’re allowed to shelter in place or must heed an evacuation warning, it’s important to protect your health, stay in touch with friends, family and neighbors, and keep an eye on your property.

<strong>Stay Connected: </strong>Follow changing weather conditions via the radio,&nbsp;television, safety app or <a href="https://www.weather.gov/">weather website</a>. Stay connected to friends and family members with the <a href="https://www.adt.com/sosecure">ADT SoSecure app</a>. Its location-sharing feature enables users to invite family and friends to join private groups to share their locations or create a check-in. SoSecure is available on both&nbsp;<a href="https://www.globenewswire.com/Tracker?data=YKnZO2aXiAVbWsH3n4nZ2xTvtvA7DbxBXk8MEZdHbkFVFT_y84hEsahrCTCJVA5-dGBNBNNFOewD4iMAmWsl4WAjbDQwf1vzshLr7G2uZp0=">iOS</a>&nbsp;and&nbsp;<a href="https://www.globenewswire.com/Tracker?data=WG6eP5NmNBdP0vqHk-zETSyiDYuYcLH-4cNy-LD3kkrQBQLv_nFRx3nxj7JqA3fjAs1_RWuur0338wvVRmHegmKZiQfEueBs9ZPNRGBj0nMKtUwbZSBWl5PLuUROif-BqLQmMkzgq7VjUoh_9wkZ_w==">Android</a>&nbsp;phones, making it easy for cross-platform families and friends to stay better protected and connected within a single app.

<strong>Stay Inside:</strong> Do <em>not</em> go outside until you hear from authorities that the storm has passed your area completely. Stay away from all windows and exterior doors. Leave your home only in extreme circumstances (e.g. if your home is damaged or if authorities instruct you to do so).

<strong>Unplug: </strong>If you lose power, avoid a power surge by turning off all major appliances. If your home experiences an outage, your ADT security system will automatically switch to its internal backup battery, which will last 4-6 hours. You can find more information on ways your security system automatically responds to storm-related interruptions <a href="https://www.youtube.com/watch?v=x9NZOOYdB8E&amp;feature=youtu.be">here</a>.&nbsp;

<strong>Secure Pets:</strong> If you have pets, make sure they are safely protected indoors as they could run in fear when inclement weather hits.

<strong>Get help fast:</strong> If you do need emergency assistance, a simple slide of the SoSecure app’s SOS button initiates an alert to ADT. ADT will contact you, alert authorities, and share your location and other user-provided, personally identifiable information to help emergency responders locate and identify you. SoSecure users can also chat directly with an ADT agent to report a disaster, fire, injury, gas leak or security concern.

<strong>Arm your home with smart devices:</strong> If you are away or need to evacuate your home, smart home devices can help you keep an eye on your home and monitor issues in real time.*&nbsp;When integrated with ADT, you’ll also have 24/7 monitoring of all of your systems.

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<em>* Some features, including mobile notifications, remote control, video streaming and video recording require working internet and Wi-Fi.</em>

<strong>Know how to connect to ADT customer service: </strong>When weather conditions become unsafe for travel, ADT technicians may need to cancel or reschedule in-person appointments until it becomes safe to visit your home or business. We appreciate your patience if a scheduled appointment was impacted by unsafe weather conditions. Empowering our customers to protect and connect what matters most is our mission, and to do that, we take care to ensure the safety of our ADT team members who serve our customers every day.

As an alternative to in-person service, you can utilize our <a href="https://newsroom.adt.com/blog/new-adt-virtual-assistance-program-brings-more-convenience-and-flexibility-to-residential-customers">Virtual Assistance</a> service. This free program allows you to connect remotely via video with a trained ADT technical specialist to get troubleshooting help. Get started by calling 800-521-1734 to schedule a service visit.

What you do after the hurricane passes can be as important as what you do during the storm. Here are a few things to focus on afterwards:

During an extreme weather event like Hurricane Ian, it’s crucial to have a safety plan for staying connected and protecting your property.

How to stay safe and connected as Hurricane Ian approaches - ADT

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<strong>ADT Commercial nears commercialization of intelligent autonomous guarding solutions and unveils pilot partnerships with Movado, others at GSX 2022</strong>

<a href="https://www.adt.com/commercial">ADT Commercial</a>, a leading security integrator and premier provider of commercial security, fire, life safety and risk consulting services in the U.S., is nearing commercialization of its intelligent autonomous guarding solutions, and is showcasing new updates to its innovative humanoid robotics and indoor drone technologies Sept. 12–14 at GSX 2022.

ADT Commercial’s suite of <a href="https://www.adt.com/commercial/resources/how-technology-can-alleviate-surveillance-blind-spots">intelligent autonomous guarding solutions</a> will use AI and AR in combination with autonomous humanoid robots and indoor drones for comprehensive security surveillance of a wide variety of commercial areas. The current versions of both the humanoid robotics and indoor drone technologies in development and on display at GSX boast a host of additional features — virtually all of which were directed by the feedback of select pilot partners who have deployed the solutions in their commercial facilities.

“Our approach to innovation is completely centered on customer needs and in keeping with the to-the-minute pulse of the industry. Especially given the costly turnover and labor shortages that have been mounting in the guarding market over the last several years, we saw a way forward to help our customers through technology,” said Ed Bacco, ADT’s Vice President, Enterprise Security Risk Group. “We’re focused on solutions that create necessary change and disruption to the commercial security landscape and can respond to these types of evolving challenges. But how we make those changes has to start with and be driven by the customer.”

In addition to conducting autonomous patrols, performing two-way communications between the public and an operator, opening doors, riding elevators, and completing various tasks with fine motor-skilled actions, new features developed for the <a href="https://newsroom.adt.com/blog/benefits-of-humanoid-robotics-in-guarding">humanoid robot</a> in partnership with Norway-based robotics company, Halodi, include a camera system that allows for a full 360-degree range of sight, robot self-docking and self-charging capabilities, a padded suit, and many additional upgrades to further improve reliability and serviceability. In fact, since debuting the robotics solution at ISC West in March 2022, the team has prioritized more than 180 enhancements to the technology in response to feedback from various pilot partners across industries.

“While most security-focused robots can observe and report, we’re working closely with our pilot partners and Halodi to create humanoid robots that can observe, report and engage with surroundings sans human in ways never imagined,” said Mike Lavway, ADT’s Director, Enterprise Security Risk Group Operations. “The true benefit to our customers in deploying this technology is the value it brings to their security team — having a robot that can interact with its environment means fewer risks to a customer's greatest asset, their people.”

Working with Israel-based Indoor Robotics, the autonomous indoor drone technology being displayed this year at GSX 2022 is intended to act as an additional layer of 24/7 surveillance that’s integrated with other adaptive security technologies to likewise help address labor shortages in the guarding market and diminish risk to human life. 

“The current drone in development can provide 360-degree surveillance with the added mobility and flexibility of autonomous flight, automating traditional patrol missions while also expanding capabilities to interact with security incidents in near real time without risking the wellbeing of personnel,” Lavway said. “Eventually, what we want is for our humanoid robots and the indoor drones to work together as a total guarding solution for customers.”

Luxury Swiss watchmaker Movado is currently piloting the autonomous indoor drones at the group’s distribution center in Moonachie, N.J., where it’s testing the technology to serve as a supplemental physical security measure for overnight and weekend coverage.

“We’re incredibly impressed with the technology and its potential so far, and we’re extremely excited to be partnering with an innovator like ADT Commercial on its development,” said John Holubowicz, Director of Loss Prevention for the Movado Group. “This truly feels like the future state of where we’re headed in terms of loss prevention and security. This technology will enable us to automate physical security guard responsibilities, improve reliability in reporting conditions and has incredible potential to help diminish and even eliminate the occurrence of false alarms.”

As the technology is refined, Movado has plans to expand use of the solution to its warehouse spaces and other critical areas in its facilities, deploying a fleet of drones for multiple and specific use cases.

“Collaborating with customers and pilot partners before taking technologies to market ensures that we’re creating scalable solutions that are responsive to real threats and risks,” said Chris Fowler, ADT’s Director, Emerging Technologies. “It’s innovating with the customer in mind, by helping them to streamline critical activities, reduce costs, and provide practical, intentional value.”

“We view innovation as a crucial way to help our customers establish next-generation security programs that more effectively and successfully meet the challenges they face,” adds Dan Bresingham, ADT’s Executive Vice President, Commercial. “Working with them directly on these key technologies paves the way for success as we look to revolutionize the industry and the ways in which end users view their commercial security programs.”

<em>ADT Commercial’s intelligent autonomous guard solutions, including both the humanoid robot and autonomous indoor drone, are on display Sept. 12–14 at GSX 2022 in booth 2143. Click <a href="http://www.adt.com/commercial/gsx">here</a> to learn more.</em>

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ADT Commercial nears commercialization of intelligent autonomous guarding solutions such as humanoid robotics and indoor drones.

Showing off our humanoid robotics and indoor drones at GSX - ADT

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<a href="https://www.adt.com/commercial">ADT Commercial</a> is showcasing new updates to its <a href="https://newsroom.adt.com/adt-commercial/%pagename%">innovative humanoid robotics program</a> Sept. 12–14 at GSX 2022. The security robot is able to conduct autonomous patrols, perform two-way communications between the public and an operator, open doors and complete tasks that require fine motor skills — such as drawing a picture.

In this video, the robot Gemini plays a bit of Pictionary with <strong>Mike Lavway</strong>, ADT's Director of Enterprise Security Risk Group Operations, at ADT's Innovation Lab.

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New features developed for the humanoid robot in partnership with Norway-based robotics company, Halodi, include a camera system that allows for a full 360-degree range of sight, robot self-docking and self-charging capabilities, a padded suit, and many additional upgrades to further improve reliability and serviceability. Since debuting the robotics solution at ISC West in March 2022, the team has prioritized more than 180 enhancements to the technology in response to feedback from various pilot partners across industries.

<em>ADT Commercial’s intelligent autonomous guard solutions, including the humanoid robot, are on display Sept. 12–14 at GSX 2022 in booth 2143. Click <a href="http://www.adt.com/commercial/gsx">here</a> to learn more.</em>

Watch ADT Commercial's humanoid robot show off its fine motor skills during a round of Pictionary.

Watch our robot take on Pictionary - ADT

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How our new technology can alleviate surveillance blind spots - ADT

How our new technology can alleviate surveillance blind spots

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ADT, the most trusted brand in smart home and small business security, and <a href="https://www.statefarm.com/">State Farm</a>, the 100-year good neighbor and largest insurer of homes in the U.S. with 13.7 million homeowners policies in force, today announced that State Farm will make a $1.2 billion equity investment in ADT, resulting in State Farm owning approximately 15% of ADT after the equity investment and the tender offer (described below) close. Additionally, ADT plans to partner with State Farm, and build upon its existing <a href="https://newsroom.adt.com/corporate-news/adt-and-google-partner-create-leading-smart-home-security">relationship with Google</a>, with the aim to expand opportunities to combine next-generation security, innovative smart home technology and reimagined risk-mitigation capabilities to monitor, detect, prevent and optimize against homeownership risks.<br /><br />State Farm will commit up to $300 million to fund product and technology innovation, customer growth and marketing. In addition, Google has separately agreed to commit an incremental $150 million, subject to the achievement of certain milestones, to advance opportunities created by this type of innovation, raising its total success fund commitment to $300 million.<br /><br />“ADT’s partnership with State Farm creates the capability to drive innovation in homeowners insurance on a broad scale. By delivering a truly connected home, together we can improve the customer experience and provide more peace of mind,” said <strong>Jim DeVries, ADT President and CEO</strong>. “These new and expanded partnerships represent another bold step forward for our company and provide ADT more avenues to grow our customer base, strengthen brand loyalty and lower customer acquisition costs.”

At its <a href="https://investor.adt.com/events-and-presentations/events-calendar/event-details/2022/ADT-2022-Virtual-Investor-Day/default.aspx">Investor Day</a> earlier this year, ADT showcased a customer-focused, safety and innovation strategy. The company, along with State Farm, aims to create a comprehensive solution across home and mobile safety to help customers recover from unexpected risks with proactive safety and security. ADT envisions customer benefits that may include:

“As the industry leader, we’ve always recognized our responsibility to go beyond insurance and find ways to build stronger and safer communities for our customers and the neighborhoods we serve,” said <strong>Paul Smith, Chief Operating Officer at State Farm</strong>. “This partnership gives State Farm the opportunity to provide smart home technology that takes us from our ‘repair and replace’ model to a ‘predict and prevent’ mindset. These innovations will help us take the next step into the future of home insurance and add more value for our customers.”<br /><br />“A smart home should take care of the people in it while also helping to make sure they are protected and safe,” said <strong>Rishi Chandra, Vice President and General Manager of Google Nest</strong>. “Our work with ADT is building the next generation of smart home security solutions.”

<strong>Transaction Details</strong> <br />State Farm has agreed to make a $1.2 billion investment in ADT to acquire 133.3 million shares of ADT’s common stock at $9 per share. With their investment, State Farm will obtain a seat on ADT’s Board of Directors and intends to designate Paul Smith, Executive Vice President and Chief Operating Officer of State Farm. State Farm’s equity investment, which is subject to customary closing conditions, is expected to close early in the fourth quarter of 2022.<br /><br />In connection with State Farm’s equity investment, ADT will be commencing a self-tender offer for up to 133.3 million shares of its outstanding common stock and Class B common stock at $9 per share, to be funded by the proceeds from the State Farm equity investment. The tender offer is expected to eliminate any dilution from State Farm’s equity investment. Funds managed by affiliates of Apollo Global Management, Inc., ADT’s majority shareholder, have committed to backstop the entire offering to ensure that it is fully subscribed. Google, the only holder of ADT’s Class B common stock, will not tender any of its shares. After the equity investment and tender offer close, State Farm will own approximately 15% of ADT, and Google will continue to own a 6% stake (on an as-converted basis) in ADT.<br /><br />Citi and Evercore were the financial advisors to ADT, and Cravath, Swaine &amp; Moore LLP acted as legal advisor. Morgan Stanley &amp; Co. LLC was the financial advisor to State Farm, and Sidley Austin LLP acted as legal advisor.

<strong>Conference Call</strong><br />ADT management will discuss the partnership and other related matters during a conference call and webcast beginning at 10:00 a.m. ET today. Participants may listen to a live webcast through the investor relations website at <a href="https://investor.adt.com/home/default.aspx">investor.adt.com</a>. A replay of the webcast will be available on the website within 24 hours of the live event.<br /><br />Alternatively, participants may listen to the live call by dialing 1-888-660-6144 (domestic) or 1-929-203-0865 (international) and providing the passcode 5974526. An audio replay will be available for two weeks following the call and can be accessed by dialing 1-800-770-2030 (domestic) or 1-647-362-9199 (international) and providing the passcode 5974526.

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<strong><u>Forward-Looking Statements</u></strong> <br />ADT Inc. (“ADT”) has made statements in this communication and other reports, filings, and other public written and verbal announcements that are forward-looking and therefore subject to risks and uncertainties. All statements, other than statements of historical fact, included in this document are, or could be, “forward-looking statements.” These forward-looking statements relate to the strategic investment by and long-term partnership with State Farm; anticipated financial performance; management’s plans and objectives for future operations; the successful development, commercialization, and timing of new or joint products; expected timing of product commercialization with State Farm or any changes thereto; the current or future market size for existing, new or joint products; any stated or implied outcomes with respect to the foregoing; and other matters.&nbsp; Forward-looking statements can be identified by various words such as “expects,” “intends,” “will,” “anticipates,” “believes,” “confident,” “continue,” “propose,” “aims,” “envisions,” “could,” “may,” “should,” “estimates,” “forecasts,” “might,” “objectives,” “planned,” “projects,” and similar expressions. These forward-looking statements are based on management’s current beliefs and assumptions and on information currently available to management. ADT cautions that these statements are subject to risks and uncertainties, many of which are outside of ADT’s control, and could cause future events or results to be materially different from those stated or implied in this document, including among others, factors relating to the achievement of the potential benefits of the strategic investment by and long-term partnership with State Farm, including as a result of restrictions on, or required prior regulatory approval of, various actions by regulated insurers, risks and uncertainties related to ADT’s ability to successfully generate profitable revenue from new and existing partnerships, ADT’s ability to successfully commercialize any joint products with State Farm, the Company’s ability to successfully utilize the incremental funding received from Google, ADT’s ability to continuously and successfully commercialize innovative offerings and risk factors that are described in the Company’s Annual Report on Form 10-K, Quarterly Reports on Form 10-Q, Current Reports on Form 8-K, and other filings with the Securities and Exchange Commission (“SEC”), including the sections entitled “Risk Factors” and “Management’s Discussion and Analysis of Financial Condition and Results of Operations” contained therein. Any forward-looking statement made in this communication speaks only as of the date on which it is made. ADT undertakes no obligation to publicly update or revise any forward-looking statement, whether as a result of new information, future developments or otherwise.

<strong><u>Important Information</u></strong><br />The tender offer described in this communication has not yet commenced, and this communication is for informational purposes only and is neither an offer to purchase nor a solicitation of an offer to sell securities.&nbsp; At the time the tender offer is commenced, ADT will file a tender offer statement on Schedule TO with the SEC. The solicitation and offer to buy ADT’s common stock and Class B common stock will only be made pursuant to the offer to purchase, letter of transmittal and the related tender offer documents (the “Offer Documents”) that ADT will send to its stockholders shortly after commencement of the tender offer. <strong>ADT stockholders are strongly advised to read the Offer Documents (including any information incorporated by reference therein) that will be filed with the SEC, when they become available, because they will contain important information., including the various terms and conditions of the tender offer.</strong> The Offer Documents and any information incorporated by reference therein will be available at no charge on the SEC’s website at <a href="http://www.sec.gov/">www.sec.gov</a>.&nbsp; In addition, the Offer Documents (once they become available) may be obtained free of charge from ADT’s website at <a href="https://investor.adt.com/home/default.aspx">investor.adt.com</a>.&nbsp;

ADT and State Farm announced that State Farm will make a $1.2 billion investment in ADT, as well as plans related to smart home technology.

ADT announces partnership with State Farm, plans to revolutionize the customer experience by combining security, risk mitigation and smart home capabilities - ADT

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ADT loves hiring innovative people to help make its products come to life. A prime example is engineer Tim Radar, Senior Director, Product Management.

As a kid, Tim dreamed of being a rock star, but now he loves his job testing and creating new products at <a href="https://www.adt.com/">ADT</a>. He doesn’t work at one of ADT’s offices, rather in the Engineering Lab where he gets to play with some pretty cool toys and test all of ADT’s products before they’re sold. But his favorite part of working at ADT is producing high-quality, innovative safety solutions that help save people’s lives.

Get to know Tim a new series called, “10 questions with ...” that spotlights ADT’s outstanding employees. And apply for engineering and other positions at&nbsp; <a href="https://jobs.adt.com/">jobs.adt.com</a>.

As a kid, Tim Rader dreamed of being a rock star, but now he loves his job “breaking things” as an engineer at ADT.

A rock star engineer who likes to 'breaks things' and help save lives - ADT

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Today marks a milestone in ADT’s long-term partnership with Google to create the next generation of smart home security solutions.&nbsp;&nbsp;

Building on the success of the Google Nest Doorbell integration in January, ADT will now sell, install and service the indoor Google Nest Cam, outdoor Nest Cam, Nest Cam with floodlight, Nest Wifi and Thermostats, plus Nest speakers and displays. The partnership combines the helpfulness of Google Nest devices with ADT’s trusted security, professional installation and monitoring service.&nbsp;

Adding Google Nest devices to an ADT-protected home is quick and easy&nbsp;&nbsp;

New and current ADT customers have the option to order Nest devices directly through ADT, have them professionally installed in their homes and begin streamlined Nest Aware billing through ADT. And, current customers can also opt to use ADT’s new <a href="https://newsroom.adt.com/blog/new-adt-virtual-assistance-program-brings-more-convenience-and-flexibility-to-residential-customers" target="_blank" rel="noreferrer noopener">ADT Virtual Assistance platform</a> to add select Nest devices to their ADT system themselves with support from a virtual ADT specialist. &nbsp;

Check out these Nest features to help you build out your smart home system:&nbsp;&nbsp;&nbsp;

Let ADT’s smart home pros add Google Nest cameras to your home&nbsp;&nbsp;

Now ADT customers have more reasons to celebrate with the availability of the Google Nest camera lineup and professional installation and setup from ADT smart home pros. ADT customers can now keep an eye on their home from virtually anywhere with indoor, outdoor, floodlight and doorbell cameras with the Google Home app, or check in around the house with a Nest Hub or Nest Hub Max, also available with professional installation and setup through ADT.&nbsp;&nbsp;&nbsp;

<strong><a href="https://www.adt.com/products/google-nest-cam-indoor">Indoor Nest Cam</a> and <a href="https://www.adt.com/products/google-nest-cam-outdoor">Outdoor Nest Cam</a></strong>

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<a href="https://www.adt.com/products/google-nest-cam-with-floodlight" target="_blank" rel="noreferrer noopener"><strong>Nest Cam with floodlight</strong></a>

<strong><a href="https://www.adt.com/products/google-doorbell-camera" target="_blank" rel="noreferrer noopener">Nest Doorbell</a>&nbsp;</strong>

Better Energy Management with Smart Thermostats&nbsp;

ADT is proud to offer more sustainable energy solutions to our customers with the addition of the Nest Learning Thermostat and Nest Thermostat. For even greater sustainable home energy solutions, check out <a href="https://www.goadtsolar.com/" target="_blank" rel="noreferrer noopener">ADT Solar</a> to make the switch to a solar-powered safe and smart home.&nbsp;&nbsp;

<strong><a href="https://www.adt.com/products/google-nest-learning-thermostat" target="_blank" rel="noreferrer noopener">Nest Learning Thermostat</a> and <a href="https://www.adt.com/products/google-nest-thermostat" target="_blank" rel="noreferrer noopener">Nest Thermostat</a></strong>

Google Nest is the perfect addition to your ADT-protected home&nbsp;&nbsp;

Adding Google Nest smart home devices to your ADT-protected home is a great way to stay more connected for greater peace of mind.&nbsp;&nbsp;

<sup>1</sup> Familiar faces not available on Nest Cams used in Illinois.&nbsp;&nbsp;

<sup>2</sup>&nbsp;10 days of 24/7 continuous video history is not available on Nest Doorbell, even with the optional wired installation and upgrade to Nest Aware Plus.&nbsp;&nbsp;

<sup>3</sup> Independent studies conducted in the U.S. showed that Nest thermostats saved people an average of 10% to 12% on heating and 15% on cooling. Individual savings are not guaranteed. Learn more <a href="https://nest.com/thermostats/real-savings/">here</a>.

<sup>4</sup> Alerts can notify you of a potential issue with an eligible HVAC system. They’re meant to provide helpful information, not an endorsement, representation, or warranty of any kind about the health of your HVAC system. Alerts aren’t intended to replace a diagnosis by a qualified HVAC professional&nbsp;

Today marks a milestone in ADT’s long-term partnership with Google to create the next generation of smart home security solutions. Building on the success of the Google Nest Doorbell integration in January, ADT will now sell, install and service the indoor Google Nest Cam, outdoor Nest Cam, Nest Cam with floodlight, Nest Wifi and Thermostats, plus Nest speakers and displays.

ADT now sells, installs and services more Google Nest products to make your home safer, smarter and more sustainable - ADT

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<em>Program provides customers greater flexibility, convenience and choice</em><br /><em>Virtual video service and installation options provide customer savings</em>

<strong>BOCA RATON, Fla. </strong>--- <a href="http://www.adt.com">ADT</a> (NYSE: ADT) today introduced ADT Virtual Assistance, a new program for residential customers providing greater flexibility for appointment scheduling and faster resolutions for many service needs. ADT Virtual Assistance is designed for customers who prefer to replace or add smart home security devices to their existing ADT systems or troubleshoot device issues themselves with remote video guidance provided by ADT technical specialists.

ADT Virtual Assistance appointments are conducted utilizing customer’s smart phone, allowing trained ADT specialists to hold a two-way video conversation with customers to guide them through more common tasks without having to schedule an in-home visit.

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ADT also expects to begin Virtual Assistance installation support for residential customers later this month. Customers will be able to order new devices by phone from ADT and have them shipped directly to their home. During their Virtual Assistance installation appointment, an ADT specialist will provide step-by-step live video guidance to help customers replace or add new devices to their ADT smart home security system. 

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Since the ADT Virtual Assistance pilot launched in 2021, the company has seen many positive results including:

ADT provides safe, smart and sustainable solutions for people, homes and businesses. Through innovative offerings, unrivaled safety, and a premium customer experience, all delivered by the largest network of smart home security and rooftop solar professionals in the U.S., we empower people to protect and connect to what matters most. For more information, visit&nbsp;<a href="http://www.adt.com">www.adt.com</a>.

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ADT today introduced ADT Virtual Assistance, a new program for residential customers providing greater flexibility for appointment scheduling and faster resolutions for many service needs.

New ADT Virtual Assistance Program Introduced for ADT Residential Customers - ADT

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New ADT Virtual Assistance Program Introduced for ADT Residential Customers

While some seniors need around-the-clock care, others may just need some occasional help and the ability to quickly check in with their caregivers. For those that require a less intense level of care, wearables and smart home devices are a great option to help them age in place.

Medical alert devices or personal emergency response systems (PERS) are a traditional concept in senior safety and an important tool that can get seniors the help they need at the push of a button while allowing them to maintain their freedom. Anyone who lives alone, regardless of their age, should consider a service that can provide them help in an emergency. However, some seniors may be averse to getting a medical alert device because they feel like it is a sign of aging, or they don’t like the look of a medical alert pendant.

Wearable devices like smart watches or smart jewelry can bridge the gap between style and safety for seniors and help remove the stigma that a device like this is only for the elderly. With the right application behind them, these tools can provide the same level of emergency response as a medical alert device and the style or additional functionality that a senior may be looking for. And with a bright future predicted for the adoption of wearables among adults 65 and over, according to the&nbsp;<a href="https://www.ageinplacetech.com/files/aip/Report%20Final%20June%202021.pdf" target="_blank" rel="noreferrer noopener">Aging and Health Technology Watch</a>, this combination makes great sense.

There are also options for seniors who are looking to stay safe without an accessory: personal safety or SOS apps. There are several personal safety apps available for smart phones, including&nbsp;<a href="https://www.adt.com/sosecure" target="_blank" rel="noreferrer noopener">SoSecure</a>&nbsp;by ADT, which can be downloaded for free, and allows the user to request emergency assistance from virtually anywhere.

Smart home devices are another tech tool that can help seniors age in place. With features like reminders, alarms and automations, smart devices can add a layer of simplicity and take the pressure off a senior to remember everything in a day.

A senior’s home safety can also be enhanced through smart devices like smart lights, which can light a path to the bathroom when motion is detected in the middle of the night or smart locks, which can be set to lock automatically at bedtime. Smart home devices can be combined with security systems to add another layer of protection with smoke/CO detectors, water leak sensors and burglary alarms.

Caregivers can gain some peace of mind through smart home devices by setting up alerts to know if their parent is up and about during the day using motion or door and window sensors. With smart speakers and cameras with two-way talk, caregivers can also check in to say hello and make sure their parent is alright if something seems off.

As smart technology develops, it will become more and more accessible to seniors who can use it to help keep their quality of life high and age in the place they call home. Wearables and smart home devices are just a couple of examples of how technology can help meet the needs of this population and we should expect to continue to see use of these devices grow within this age group.

While some seniors need around-the-clock care, others may just need some occasional help and the ability to quickly check in with their caregivers. For those that require a less intense level of care, wearables and smart home devices are a great option to help them age in place. Wearables and mobile safety Medical alert devices […]

Wearables and smart devices are the future of senior safety - ADT

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Wearables and smart devices are the future of senior safety

<div class="o dz"> <div class="eo cf ey ez fa fb fc fd fe ff fg"> <article> <div class="l"> <div class="l"> <section> <div> <div class="ip iq ir is it"> <p id="c07b" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph=""><em class="lc">By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial</em></p> <p>The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next cornerstone of comprehensive security programs and rationalizing operations for businesses, and as the <a class="au ld" href="https://www.securitymagazine.com/articles/96618-challenges-for-the-guarding-industry" target="_blank" rel="noopener ugc nofollow">security labor and guarding market continues to face widespread, chronic shortages</a>, organizations may want to begin exploring their undeniable impact to stay ahead of the curve.</p> <p id="a2f3" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Soon, purpose-built, humanoid security robots may be considered a necessity to a successful security program — and it’s becoming clearer through real-life applications that the value they can provide is substantial as the next-generation response to guarding. AI-enabled security robots can navigate within their environment and independently perform programmed tasks with minimal human oversight, making them intensely helpful in bolstering a facility’s overall security program and both complementing and increasing the effectiveness of traditional guarding services.</p> <h5 id="26ff" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy"><strong class="kg ix">Benefits of humanoid robotics in guarding</strong></h5> <p id="174d" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">How can humanoid robots change the game in securing your business? Consider the following benefits:</p> <ul class=""> <li id="1068" class="le lf iw kg b kh ki kl km kp lg kt lh kx li lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can independently navigate their environment and perform programmed tasks with minimal human oversight, including conducting routine patrols and clearing safety hazards.</li> <li id="273d" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots are constantly alert, minimizing the potential for human-like error.</li> <li id="78cd" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Deploying humanoid robots can help reduce human exposure to life-threatening risks or hazards.</li> <li id="fd97" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Built for human and situational interaction, humanoid robots can help to address rising labor costs and shortages associated with the guarding market and increase operational efficiency.</li> <li id="a8d0" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Designed to recognize and interact with people in an authorized environment, robots can communicate wayfinding requests or connect with a standby human operator to ensure accuracy and responsiveness when an incident occurs.</li> <li id="58a3" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can be sent in to assess dangerous situations, such as a fire incident in a building or a suspicious package, protecting the lives of guards that must evacuate immediately, and providing critical information to first responders.</li> </ul> <p id="2ae3" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">Humanoid security robots are here, and the good news is they’re now being designed to fit how we want to work with them. As we look to envision the security operations of the very near future, not only will purpose-driven humanoid robots offer the security services and value that security leaders are looking for, but their ability to positively engage with people and put them at ease cannot be overstated.</p> <p id="0aa0" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph="">To learn more about how ADT Commercial is exploring the use of humanoid robotics and other groundbreaking emerging technologies in commercial security applications, visit <strong class="kg ix">adt.com/commercial/innovation</strong>.</p> <p id="53fe" class="pw-post-body-paragraph ke kf iw kg b kh ki kj kk kl km kn ko kp kq kr ks kt ku kv kw kx ky kz la lb ip fy" data-selectable-paragraph=""><em class="lc">About the author: William Plante has been a professional services business owner and corporate security executive for over 40 years. He currently serves as the Director, Consulting Services and Strategic Development for the Enterprise Security Risk Group at ADT Commercial, where he focuses on innovation in security technology and implementing transformational processes for commercial environments.</em></p> </div> </div> </section> </div> </div> </article> <div class="ls o"> </div> </div> </div> <div> </div> <div class="dc lt o dz lu lv"> <div class="lw eb lx ly lz o ao c"> <div class="o ao ha"> <div class="pw-multi-vote-icon dq tp mb mc md"> <div class=""> <div> <div class="cj" aria-hidden="false" aria-describedby="356" aria-labelledby="356"> <div class="dt tq dg mf mg mh mi bb mj mk ml md"> </div> </div> </div> </div> </div> </div> </div> </div> 

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By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next […]

Why humanoid robotics may soon be a necessity for a successful security program - ADT

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<p><img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/aac4f93a-64a7-4a34-afd3-e5208d0c5f43.jpeg" style="float:right; padding-left:10px" /></p> <p>Did you know that 98% of all alarms are false alarms? <a href="https://www.linkedin.com/company/adt/">ADT</a> introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. <a href="https://www.linkedin.com/in/ACoAAAqqvy4B5ioBJT5Pt38op9XWbwYu7qkJSyE">Carie Small</a>, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful.</p> <p><strong>How many alarms are false alarms?</strong></p> <p>The vast majority of alarms are false alarms. Data shows that 98% of all alarms in our industry are false alarms. And majority of them happen during arming and disarming the system.&nbsp;</p> <p>What impact do false alarms have?</p> <p>False alarms take away precious resources from the monitoring center and public safety. And for consumers, they can be scary, embarrassing, and even costly. Across the country, many municipalities charge a fee for false alarms. So if police are dispatched and respond to a false alarm, it can sometimes cost consumers hundreds or even thousands of dollars becoming a costly situation.</p> <p> <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/6f5989a1-bc75-4170-b693-fabdce59095f.jpeg" style="float:right; padding-left:10px" /></p> <p><strong>What is ADT doing to help reduce false alarms?</strong></p> <p>ADT has implemented the SMART monitoring platform. SMART stands for System Monitoring And Response Technology. So we have Alarm Messenger which sends a text message to end-users and also their emergency contacts when an alarm happens. They receive a text with a link to a portal and when they open the portal, they can see their alarm information, and then they can cancel or request police.&nbsp;</p> <p><strong>How does this process differ from previous systems?</strong></p> <p>Traditionally when an alarm goes off, the alarm signal goes directly to the monitoring center where the monitoring agent will follow a standard process of calling first the premise and then the emergency contacts. If they don't reach anybody, then they will dispatch. And that is how 98% of false alarms are dispatched. So ADT is trying to reduce that by implementing Alarm Messenger so the end-users have better information to cancel and reduce false alarms. And then they have better information to verify the alarms themselves and receive priority response from public safety. So&nbsp; SMART monitoring and Alarm Messanger allow all this to happen without the need for a phone call.</p> <p><img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/435efd50-cf0a-435b-a26c-c7cffa65e693.jpeg" style="float:right; padding-left:10px" /></p> <p><strong>What impact will these new systems have?</strong></p> <p>Alarm Messenger has been launched for a year and we already have 3.4 million customers using it and since launching it, we have seen a 53% reduction in false alarms. So that means almost 2 million times, we have been able to suppress an alarm before it goes to the agent. And that’s a big win for ADT and our industry to reduce those false alarms but also for consumers with that additional information, they've been able to&nbsp; play a part in false alarm reduction as well and reduce their own fees.&nbsp;</p> 

Did you know that 98% of all alarms are false alarms? ADT introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. Carie Small, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful.

What ADT is Doing to Help Reduce False Alarms - ADT

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<p style="border: none;"><em>by: ADT Newsroom Staff</em></p> <p><img class="aligncenter" style="padding-bottom: 10px;" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/SMB20Reopen20resize2_1.jpg" alt="Small Business Reopening" data-align="center" data-entity-type="file" data-entity-uuid="e61bc960-8ba0-4e9b-b29d-b495ad919975" /></p> <p style="border: none;">From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices. But now, a new challenge persists - staffing shortages. As many businesses struggle to hire, they also need to focus on how to retain and keep their current staff safe and healthy.</p> <p>So, what can be done?</p> <p>It’s more important than ever that business owners take on a more proactive role to think about the risks that could impede their businesses, and how they affect staffing levels - before they occur. Business owners should assess their options including resources like an automated security system that could not only help protect their business but also help them stay afloat with a lighter staff.</p> <ul> <li><strong>Video surveillance and business analytics</strong>: ADT Business is now offering CSVR (Commercial Streaming Video Recorder) to customers. This <a href="https://news.adt.com/news-releases/news-release-details/turning-video-surveillance-business-intelligence">unique offering</a> in the business security space goes beyond basic video surveillance to provide business owners with crucial data including queue monitoring, occupancy tracking, people counting, crowd gathering, and heat mapping that can help them improve operations. With CSVR, a business’s security system can provide smarter insights, automations and notifications, robust reporting, and ultimately help business owners clearly understand what their staffing needs are and what time of the day they need more or less staff.</li> <li><strong>Video doorbells</strong>: Video doorbells allow business owners to verify the identity of guests, employees, and vendors from virtually anywhere, 24/7. In these days of staffing issues, the video doorbells can reduce the need for employees to watch the front door while freeing them up to perform other tasks.</li> <li><strong>Access control</strong>: Security systems with access control can help with delivery management, allowing for no-contact deliveries and confirmations. In addition, badging systems can help provide tracking, improved efficiencies, and enhanced security. They can also help with contact tracing should an employee contract COVID.</li> <li><strong>Instant alerts and activity reports</strong>: With an automated security system, business owners can get instant alerts to keep them up to date on what is happening at the business while they’re away. This helps owners stay in control even with reduced staffing or while new employees are being trained.</li> <li><strong>Professional monitoring</strong>: Security systems with professional monitoring can help save lives and protect property, whether a burglar alarm or a fire alarm is set off in the business. When an alarm sounds, a live person will respond immediately and ensure emergency services are on the way. This can give business owners peace of mind while they are away from their business, knowing that their livelihood and life’s work is always protected.</li> </ul> <p>ADT is committed to working with business owners to show them how to harness the power of smart technology to make their workplaces safer and, in turn, prevent their businesses from losing productivity.</p> 

From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices.

How Businesses Can Use Smart Technology to Help Navigate Staff Shortages - ADT

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