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How Businesses Can Use Smart Technology to Help Navigate Staff Shortages

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What ADT is Doing to Help Reduce False Alarms

Carie Small Photo

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Smart Home and Medical Alert Systems Help Seniors Stay Protected and Connected with Caregivers from Afar

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CSVR Queue Monitoring - ADT

Turning Video Surveillance into Business Intelligence

CSVR Queue Monitoring

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How Security and Automation Can Help Restaurant Owners Lower Prices

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<img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/aac4f93a-64a7-4a34-afd3-e5208d0c5f43.jpeg" style="float:right; padding-left:10px" /> Did you know that 98% of all alarms are false alarms? <a href="https://www.linkedin.com/company/adt/">ADT</a> introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. <a href="https://www.linkedin.com/in/ACoAAAqqvy4B5ioBJT5Pt38op9XWbwYu7qkJSyE">Carie Small</a>, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful. How many alarms are false alarms? The vast majority of alarms are false alarms. Data shows that 98% of all alarms in our industry are false alarms. And majority of them happen during arming and disarming the system.&nbsp; What impact do false alarms have? False alarms take away precious resources from the monitoring center and public safety. And for consumers, they can be scary, embarrassing, and even costly. Across the country, many municipalities charge a fee for false alarms. So if police are dispatched and respond to a false alarm, it can sometimes cost consumers hundreds or even thousands of dollars becoming a costly situation. <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/6f5989a1-bc75-4170-b693-fabdce59095f.jpeg" style="float:right; padding-left:10px" /> What is ADT doing to help reduce false alarms? ADT has implemented the SMART monitoring platform. SMART stands for System Monitoring And Response Technology. So we have Alarm Messenger which sends a text message to end-users and also their emergency contacts when an alarm happens. They receive a text with a link to a portal and when they open the portal, they can see their alarm information, and then they can cancel or request police.&nbsp; How does this process differ from previous systems? Traditionally when an alarm goes off, the alarm signal goes directly to the monitoring center where the monitoring agent will follow a standard process of calling first the premise and then the emergency contacts. If they don't reach anybody, then they will dispatch. And that is how 98% of false alarms are dispatched. So ADT is trying to reduce that by implementing Alarm Messenger so the end-users have better information to cancel and reduce false alarms. And then they have better information to verify the alarms themselves and receive priority response from public safety. So&nbsp; SMART monitoring and Alarm Messanger allow all this to happen without the need for a phone call. <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/435efd50-cf0a-435b-a26c-c7cffa65e693.jpeg" style="float:right; padding-left:10px" /> What impact will these new systems have? Alarm Messenger has been launched for a year and we already have 3.4 million customers using it and since launching it, we have seen a 53% reduction in false alarms. So that means almost 2 million times, we have been able to suppress an alarm before it goes to the agent. And that’s a big win for ADT and our industry to reduce those false alarms but also for consumers with that additional information, they've been able to&nbsp; play a part in false alarm reduction as well and reduce their own fees.&nbsp;

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Did you know that 98% of all alarms are false alarms? ADT introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. Carie Small, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful.

What ADT is Doing to Help Reduce False Alarms - ADT

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by: ADT Newsroom Staff <img class="aligncenter" style="padding-bottom: 10px;" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/SMB20Reopen20resize2_1.jpg" alt="Small Business Reopening" data-align="center" data-entity-type="file" data-entity-uuid="e61bc960-8ba0-4e9b-b29d-b495ad919975" /> From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices. But now, a new challenge persists - staffing shortages. As many businesses struggle to hire, they also need to focus on how to retain and keep their current staff safe and healthy. So, what can be done? It’s more important than ever that business owners take on a more proactive role to think about the risks that could impede their businesses, and how they affect staffing levels - before they occur. Business owners should assess their options including resources like an automated security system that could not only help protect their business but also help them stay afloat with a lighter staff. <ul> <li>Video surveillance and business analytics: ADT Business is now offering CSVR (Commercial Streaming Video Recorder) to customers. This <a href="https://news.adt.com/news-releases/news-release-details/turning-video-surveillance-business-intelligence">unique offering</a> in the business security space goes beyond basic video surveillance to provide business owners with crucial data including queue monitoring, occupancy tracking, people counting, crowd gathering, and heat mapping that can help them improve operations. With CSVR, a business’s security system can provide smarter insights, automations and notifications, robust reporting, and ultimately help business owners clearly understand what their staffing needs are and what time of the day they need more or less staff.</li> <li>Video doorbells: Video doorbells allow business owners to verify the identity of guests, employees, and vendors from virtually anywhere, 24/7. In these days of staffing issues, the video doorbells can reduce the need for employees to watch the front door while freeing them up to perform other tasks.</li> <li>Access control: Security systems with access control can help with delivery management, allowing for no-contact deliveries and confirmations. In addition, badging systems can help provide tracking, improved efficiencies, and enhanced security. They can also help with contact tracing should an employee contract COVID.</li> <li>Instant alerts and activity reports: With an automated security system, business owners can get instant alerts to keep them up to date on what is happening at the business while they’re away. This helps owners stay in control even with reduced staffing or while new employees are being trained.</li> <li>Professional monitoring: Security systems with professional monitoring can help save lives and protect property, whether a burglar alarm or a fire alarm is set off in the business. When an alarm sounds, a live person will respond immediately and ensure emergency services are on the way. This can give business owners peace of mind while they are away from their business, knowing that their livelihood and life’s work is always protected.</li> </ul> ADT is committed to working with business owners to show them how to harness the power of smart technology to make their workplaces safer and, in turn, prevent their businesses from losing productivity.

From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices.

How Businesses Can Use Smart Technology to Help Navigate Staff Shortages - ADT

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by: ADT Staff <img alt=" Window Sticker - Business - Person Opening Door" data-align="center" data-entity-type="file" data-entity-uuid="b75e2d44-8aa7-4bc1-8d38-9083b8e3a411" src="http://newsroom-editor.adt.com/wp-content/uploads/2022/02/Window20Sticker20-20Business20-20Medium-Skinned20Person20Opening20Door20Smaller.jpg" /> &nbsp; When researching where to eat out for a meal, consumers often consider a few factors: personal recommendations, online reviews, and price. <a href="https://www.ers.usda.gov/data-products/food-price-outlook/summary-findings/#:~:text=The%20CPI%20for%20all%20food,higher%20than%20in%20October%202020.">As menu prices continue to rise</a>, people start to wonder where the increase is coming from. Restaurant owners know exactly where it comes from: the increase in cost of food, service, rent or mortgage, restaurant equipment, and more. ADT can help restaurants maximize the protection of food, people, and restaurant property —and in turn, help to minimize some of the costs associated with dining out for their customers. Here are some helpful ways restaurant owners can use smart security tools to help make their restaurant a safer establishment and ultimately reduce unnecessary costs. <ul> <li>Sensors <ul> <li>No matter the location, restaurants must keep food safe and meet health standards. ADT’s temperature control sensors and energy management solutions help to ensure that food safety cannot only be measured but customized and controlled for specific food types. By regulating temperatures, restaurants can help ensure food doesn’t spoil before it is used.</li> </ul> </li> <li>Surveillance Cameras <ul> <li>Restaurants rely on camera systems to not just monitor theft or break-ins, but they can also play a pivotal role ensuring that employees are following specific safety and sanitation protocols.</li> <li>We don’t often think about employees stealing from the very restaurants they work in, but nearly two-thirds of small businesses fall victim to employee theft, totaling $200 billion in annual losses, according to the&nbsp;<a href="https://www.nfib.com/content/resources/money/infographic-employee-theft-bizhelp-67268/">National Federation of Independent Business</a>.</li> <li>When combined with motion sensors, restaurant owners can monitor their food and liquor inventories at a moment’s notice.</li> <li>Surveillance also helps with any potential injury situations as footage can be used to help identify the cause and any recourse needed.</li> </ul> </li> <li>Remote Access <ul> <li>Many restaurant owners manage more than one location and having remote access can be very helpful and cost-saving. <ul> <li>Managing logistics: Restaurants get deliveries daily and that usually requires someone on site to let them in. With remote access, restaurant owners can see and allow access to select individuals, thus reducing the need to have extra staff on site.</li> <li>Opening and closing: With remote access, owners can open and close smart locks from the palm of their hands. This allows them to be in more than one place at a time.</li> <li>Energy management: Restaurant owners can also turn on and off lights, heat, and air conditioning and even set them with sensors so they only turn on when there is activity on site. This can help to conserve energy and reduce electricity costs.</li> <li>Security: Owners can arm and disarm their security systems and address any issues remotely with a smart security system. They can even view videos of the time leading up to and following a triggered alarm.</li> </ul> </li> </ul> </li> </ul>

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When researching where to eat out for a meal, consumers often consider a few factors: personal recommendations, online reviews, and price. As menu prices continue to rise, people start to wonder where the increase is coming from. Restaurant owners know exactly where it comes from: the increase in cost of food, service, rent or mortgage, restaurant equipment, and more. ADT can help restaurants maximize the protection of food, people, and restaurant property —and in turn, help to minimize some of the costs associated with dining out for their customers.

How Security and Automation Can Help Restaurant Owners Lower Prices - ADT

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By: ADT Staff Business owners likely already know that an alarm and surveillance system can help deter and investigate thefts and break-ins. But what they might not realize is that very same equipment in combination with a powerful business intelligence tool can provide them with critical insights, helping make decisions that ensure compliance, reduce costs and boost profits. ADT Business is now offering CSVR (Commercial Streaming Video Recorder) to small and medium business customers. This unique offering in the business security space goes beyond basic video surveillance to provide business owners with crucial data including queue monitoring, occupancy tracking, people counting, crowd gathering, and heat mapping that can help them improve operations. With CSVR, a business’s security system can provide smarter insights, automations and notifications, robust reporting and ultimately function as a business management tool. Queue Monitoring Long lines can put a damper on any customer experience. With queue monitoring, business owners will get a notification if a line is getting too long or is moving too slowly. They can also monitor total wait times and the maximum number of customers in line over time. The insights from CSVR’s queue monitoring feature can help a business owner pivot quickly if they are made aware of a long line, manage and optimize staffing to help prevent long lines, and ultimately help improve the customer experience. <img alt="Average Wait Time Photo" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/11/BAA_QueueMonitoring.jpg" /> Occupancy Tracking Let’s face it – traffic is good! All business owners want people in their stores. That said, there are laws regarding occupancy, and unless a business has someone dedicated to counting, it’s hard to get an accurate number. This is even more important in the age of COVID where occupancy limits are reduced. CSVR can tell a business owner exactly how many people are in their store at any given moment, keeping them in compliance and open for business. <img alt="Occupancy Tracking Photo" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/11/a5657c1d-8ae8-45e9-9440-b42ce0073ac5.jpeg" /> People Counting Armed with specific information, business owners can better understand traffic flow, which is critical to business planning and analysis. For example, CSVR’s people counting feature can help business owners measure total foot traffic during specific time periods to determine if they should change staffing levels throughout the week, gauge effectiveness of marketing and promotions, compare performance over time and across locations, or even determine how foot traffic lines up with revenue. <img alt="People Counting Photo" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/11/4b36a4e2-3143-40f7-a0d9-6228dfdf6279.jpeg" /> Crowd Gathering For any business, unanticipated crowds can signal a potential issue that might need attention. CSVR’s crowd gathering feature can help business owners ensure employee safety and improve loss prevention by keeping track of how many people are in a defined area at any given point. Business owners will receive an app notification if a crowd gathers, allowing them to take any necessary action. On the positive side, crowd gathering can also help measure the effectiveness of end-cap displays, free samples, and live product demonstrations. <img alt="Crowd Gathering Photo" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/11/6871c743-16f0-4a0c-9eb8-255258c5d6f6.jpeg" /> Heat Mapping Heat mapping can help a business owner visualize customer movement in their store over time. These maps provide business owners with the insights they need to optimize use of their prime shelf space and improve the layout of their store. Hot spots can indicate where business owners may want to place their best-selling merchandise or even where they may want to add more security. <img alt="Heat Mapping Photo" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/11/1c788ea7-59e3-4ed2-841c-fb14365f2473.jpeg" /> ADT’s offering of CSVR and its business intelligence capabilities bring a new world of possibility to small and medium business operations. An ADT CSVR system will not only provide these helpful insights to business owners, but also help protect their business and livelihood 24/7. &nbsp;

Business owners likely already know that an alarm and surveillance system can help deter and investigate thefts and break-ins. But what they might not realize is that very same equipment in combination with a powerful business intelligence tool can provide them with critical insights,

Turning Video Surveillance into Business Intelligence - ADT

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By Andy Droney, Senior Director of Health and Innovation Programs, ADT <img class="size-medium wp-image-202 aligncenter" src="https://newsroom-editor.adt.com/wp-content/uploads/2021/10/20190419_ADT_HealthBraceletKitchen_03812028229__Resize-Newsroom.jpg?w=300" alt="" width="300" height="193" /> As the COVID-19 pandemic persists across the country, seniors may once again be forced to isolate from loved ones to remain safe. This can be concerning for caregivers, both professional and family, who are responsible for checking in on an elderly patient or loved one in person. For caregivers who are unable to physically visit their patients or loved ones, smart home technology can be a unique solution as they allow caregivers to check in remotely and even help recognize when health issues may be arising. Most importantly, these tools allow caregivers to focus more on their personal relationships with their seniors rather than constantly having to question them about health-related items. Smart Home Safety &amp; Medical Alert Systems Smart home systems aren’t only for the tech-savvy. These devices can be programmed to perform simple but surprisingly helpful functions like automatically locking doors at night, announcing specific reminders via a smart speaker, changing the thermostat depending on time of day, turning on a motion-activated light at night to illuminate a clear path, and more. Smart home security systems can add another layer of protection by alerting emergency responders when a carbon monoxide or smoke event occurs in the home, ensuring that a senior gets help even if they may not realize that something is amiss. These automations can help seniors improve basic safety around the home and assist those who might be forgetful. Another great tool to help seniors stay protected are Personal Emergency Response Systems (PERS). PERS can help seniors age in place knowing that they have emergency response at the push of a button, which brings greater peace of mind to caregivers and loved ones too. PERS offerings can include fall detection capabilities that trigger a call when a customer falls and wall-mounted buttons that can be placed in easy-to-reach places such as a bedside table, shower, or tub. Combining smart home security with medical alert systems can provide a robust umbrella of safety, wellness, and security. Monitoring Remotely When concerned about a loved one, it may be tempting to call them throughout the day to check in, but that often causes anxiety and frustration on both sides. With smart home devices, caregivers can remotely monitor their senior’s activity throughout the day and ensure that activity levels are as expected. With cameras and two-way talk, caregivers can check in via live video or ask a question and talk directly to the senior on the other end. Strategically positioned motion sensors can be helpful to make sure a senior is up and walking around during the day and door and window sensors can be repurposed for different reasons, like checking that a senior has accessed their medicine cabinet if they are expected to take medication. These sensors can also be used for more simple reasons, for example, checking to see if the senior is awake so the caregiver doesn’t call them when they are trying to sleep. Recognizing Patterns Smart home devices can be used to recognize our health and behavioral habits. When there is a noticeable change in our daily patterns, whether that is staying in bed longer or using the bathroom more frequently, it can sometimes signify that something is wrong, or that a health issue is arising. With devices like motion detectors, users can set up notifications to alert their caregiver or loved one when certain events or patterns occur, whether expected or not. Using smart devices to recognize these events could help predict health issues sooner and alert family members that they might need to contact a medical professional. Smart home and medical alert systems can help make life simpler and safer for seniors and their caregivers, especially if they are not able to be together. Knowing that certain safety measures are in place and being able to check in remotely can provide immense peace of mind to a caregiver and help seniors continue to live their lives as independently as possible.

As the COVID-19 pandemic persists across the country, seniors may once again be forced to isolate from loved ones to remain safe. This can be concerning for caregivers, both professional and family, who are responsible for checking in on an elderly patient or loved one in person. For caregivers who are unable to physically visit their patients or loved ones, smart home technology can be a unique solution as they allow caregivers to check-in remotely and even help recognize when health issues may be arising.

Smart Home and Medical Alert Systems Help Seniors Stay Protected and Connected with Caregivers from Afar - ADT

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By: Jim DeVries, ADT President &amp; CEO <img alt="Jim DeVries, ADT President &amp; CEO" data-align="center" data-entity-type="file" data-entity-uuid="585c40ee-98b1-409f-bfac-0c6bcf17c8f1" height="347" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/08/Jim20DeVries20Thumbnail20-20Paul20Wiseman.jpg" width="516" /> ADT has been the leader in home security innovation since our company’s founding, and we continue that proud tradition today, more than at any time in our industry’s evolution. Today, ADT is employing technology like machine learning (ML) to help connect and protect our customers in more secure and helpful ways than ever before. ML in ADT’s smart home security systems give people and families even more protection and peace of mind. For instance, if you forget to close a window at night, you’ll get a reminder to close it.&nbsp; Or, if a door or window that is usually closed gets opened, you can receive an unusual activity alert. And, ML learns the difference between the faces of family members and visitors so you can know when your child gets home from school with a simple app alert. IoT devices have changed the way many people interact with their homes every day – I can tell my <a href="https://news.adt.com/news-releases/news-release-details/adt-customers-can-now-enjoy-control-convenience-google-nest">Google voice assistant to arm and disarm</a> my ADT security system, for example.&nbsp; We’re working to connect more of our customers’ favorite IoT devices with ADT systems for greater security and more convenience by <a href="https://news.adt.com/news-releases/news-release-details/matter-creating-connections-between-more-objects-simplifying">supporting Matter</a>. And, we’re doing exciting work on proactive protection that makes better use of data, already produced by IoT in the home, to stop small issues before they become major problems, like water leaks. Advances in video analytics, a type of ML, also hold tremendous opportunity to help solve one of home security’s most vexing problems – false alarms.&nbsp; It’s an area we’re intently focused on solving at ADT, and our research and development in this area alongside <a href="https://news.adt.com/news-releases/news-release-details/adt-and-google-partner-create-leading-smart-home-security">our new partners at Google</a>, have brought us much closer to solving this universal challenge. And, for verified alarms, video analytics holds great promise in helping to save more lives thanks to better data.&nbsp; Your ADT system will be capable of providing first responders with managed access to critical information to help them render aid – like if people or pets are present in a home that’s on fire.&nbsp; In the future, this kind of real-time information can be accessed by firefighters in their vehicles while on the way to an emergency – this is groundbreaking work in protection and something we can all be proud of.

ADT has been the leader in home security innovation since our company’s founding, and we continue that proud tradition today, more than at any time in our industry’s evolution. Today, ADT is employing technology like machine learning (ML) to help connect and protect our customers in more secure and helpful ways than ever before.

Innovating To Help Connect And Protect ADT Customers - ADT

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Innovating To Help Connect And Protect ADT Customers

Mark Reimer, VP Product Engineering <img alt="Matter Logo" data-align="center" data-entity-type="file" data-entity-uuid="f4b18cb3-eeae-4220-bfd6-db9557fdc431" height="347" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/05/60020x2040820blog-2.png" width="510" /> This week, the Connectivity Standards Alliance (CSA), formerly known as Zigbee Alliance, <a href="https://zigbeealliance.org/news_and_articles/connectivity-standards-alliance/">announced</a> Matter – the interoperable, secure connectivity standard for the future of the smart home. ADT is a proud participant in the CSA, joining fellow members and supporters in sharing our enthusiasm for the potential Matter holds for the future of a single connectivity standard that is simple, secure, and just works. As the #1 smart home security brand in the United States, ADT is a strong proponent for the standardization of IoT communication protocols that meet our stringent reliability, security, and data privacy requirements. Among the immediate benefits for consumers is extending the capabilities of your ADT system with Matter connected devices, so that you can, for instance, lock all of your doors, adjust the thermostat, and turn off your lights when you arm your security system. Imagine a day when all of the devices in your home work together in harmony to help you, and take care of things on their behalf, so you can focus on what matters most. ADT’s ongoing research and development into standards focuses on wireless communication technologies that are reliable, secure, and work in home sizes ranging from single bedrooms to large custom homes. Local, in-home communications over Matter will provide the delightful helpful home experiences we are building for the next evolution of smart home security being developed between ADT and Google right now. Our vision for smart home is one where technology adapts to you and takes care of things on your behalf. We believe that installing 20 connected lights should be as easy and quick as installing one. We believe that in-home connectivity should become so intuitive and reliable that anyone can connect a device. Matter and the CSA, together with the work ADT and Google are jointly developing, will help bring this promise to reality.

This week, the Connectivity Standards Alliance (CSA), formerly known as Zigbee Alliance, announced&nbsp;Matter – the interoperable, secure connectivity standard for the future of the smart home.&nbsp;ADT is a proud participant in the CSA, joining fellow members and supporters in sharing our enthusiasm for the potential Matter holds for the future of a single connectivity standard that is simple, secure, and just works.

Matter is Creating Connections Between More Objects, Simplifying Development for Manufacturers & Increasing Compatibility for Consumers - ADT

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Matter is Creating Connections Between More Objects, Simplifying Development for Manufacturers &#038; Increasing Compatibility for Consumers

ADT Staff <img alt="ADT Google Product Bundle" data-align="center" data-entity-type="file" data-entity-uuid="9ad88c17-a5b4-4430-af2b-fc8e8dc37626" height="208" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/04/ADT_Google_ProductBundle.png" width="573" /> Control and convenience, meet peace of mind The next milestone in the ADT and Google journey has arrived. ADT customers can now purchase Google Nest Mini, Nest Hub, and Nest Hub Max products and have them professionally installed by ADT’s nationwide network of smart home technicians. Product Integration When your hands are full, just say “Hey Google, disarm my security system” so you can go straight to the kitchen counter instead of your app or panel to disarm.&nbsp; Customers with ADT Command &amp; Control and Blue by ADT smart home security systems can now control their systems via voice when using compatible Google Nest products. Voice control can be used for system arming and disarming, connected lights, locks, ADT thermostats, and system status queries. The integration also enables control of ADT-compatible smart devices through touch control using the Nest Hub and Nest Hub Max. ADT professional installation of these Google Nest devices is included when purchased through ADT or select ADT Authorized Dealers. Nest Mini may be purchased through Blue by ADT (DIY) smart home security at&nbsp;<a href="http://www.bluebyadt.com">www.bluebyadt.com</a>. ADT and Google Partnership Background ADT and Google formed a long-term partnership in 2020 to create the next generation of smart home security. The partnership combines Nest’s award-winning hardware and services, powered by Google’s machine learning technology, with ADT’s installation, service and professional monitoring network to create a more helpful smart home and integrated experience for customers across the United States. The complete, future ADT and Google home security solution is expected to advance smart home offerings and attract new consumers seeking premium technology, end-to-end smart home service and trusted security. As part of the partnership, Google acquired 6.6 percent ownership in ADT, cementing the mutual, long-term commitment to the partnership. Stay up to date with the latest ADT news <a href="https://news.adt.com/press-tools/media-contacts">here</a>.

The next milestone in the ADT and Google journey has arrived. ADT customers can now purchase Google Nest Mini, Nest Hub, and Nest Hub Max products and have them professionally installed by ADT’s nationwide network of smart home technicians.

ADT customers can now enjoy the control & convenience of Google Nest smart home products integrated with ADT security systems - ADT

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ADT customers can now enjoy the control &#038; convenience of Google Nest smart home products integrated with ADT security systems

Raya Sevilla,&nbsp;Senior Vice President of Product <img alt="ADT Newsroom" data-align="center" data-entity-type="file" data-entity-uuid="9cd5640b-925d-49cd-9904-d02a6ea139bc" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/03/500px20x2040720px20Blog20Post.png" /> The rise of consumer interest in smart home products is no secret with the market approaching <a href="https://www.statista.com/topics/2430/smart-homes/">$40 billion</a> in the U.S. alone by the end of 2020. As these products play an increasingly important role in our daily lives, we must create a future where they are constantly learning and using data to work together seamlessly within the smart home ecosystem. Take my current favorite smart home product - my vacuum cleaner. In many ways, it’s brilliant: I can control it via mobile app or by voice. I can instruct it to clean the entire house, or just a single room and it empties the dustbin by itself. But despite the substantial amount of data this smart vacuum cleaner has gathered, it’s still not learning or adapting to the other smart home products in my home. About once a day, I receive a notification to my phone stating that the vacuum has once again gotten stuck on the same chair in my living room. This reminds me that we are still at the start of the smart home experience. While we have plenty of smart home devices that are already accumulating massive amounts of data individually - the next step is to use them more Smart products will soon be ubiquitous to the everyday home. The important question now is how do we advance the smart home by turning data into actionable insights that create a more personalized experience? It’s More About Data Than DIY Right now, too much of the smart home discussion focuses on do-it-yourself (DIY) versus professionally installed products. DIY and professional installation are means to incorporate hardware into a smart home ecosystem. The convenience and helpfulness of a smart home product should not be determined by how it is installed. To fully achieve the advancement of the smart home, we must focus on protocol standardization, interoperability, and ensuring that each product - DIY or professionally installed - is part of the overall smart home ecosystem. Smart home data transformed into insights can improve personalization, but also peace of mind for customers. For example, triangulation of multiple data elements can better profile the nature of real or false alarms as well as determine the difference between an intruder or a pet in a home. If all of our smart home devices are interacting together, then they can provide more accurate measures of security risks for customers. Also, more intelligent smart home security systems won’t only benefit customers at home, but it will also enhance our ability to verify security and life safety alarms which benefits first responders. The Future is Near I believe the next evolution of the smart home experience will come from what I call the 1-1-1 platform. This simply means that in order to make the most of the data derived from our smart home security devices, we will inevitably move to one line of hardware, one platform, and one experience regardless of who installs it. At <a href="http://www.adt.com">ADT</a>, our first priority is ensuring customer safety — and standardizing smart home data is an absolutely essential part of seeing that commitment through. At a recent internal event, we heard from an ADT monitoring agent who responded to a customer alarm where one of our sensors detected poisonous levels of carbon monoxide and had the local fire department dispatch first responders to the home. As amazing as this quick response was, I couldn’t help but wonder what deeper smart home integration could have brought to the situation. What if a CO alarm wouldn’t just beep in an emergency, but instead flashed all of the lightbulbs? What if the fire alarm could tell your TV to display the quickest exit route — which it learned from your vacuum cleaner’s map of the house? The rich data collected from smart home devices means that the possibilities for personalization and peace of mind are only limited by our imaginations. But accessing that potential absolutely requires standardization of data across platforms and manufacturers. It's Time To Come Together We're still at the very start of how smart our homes can be, as new technologies become more mainstream with expanding capabilities. As we further advance our products through purposeful machine learning, intuitive human-machine interactions, and thoughtful design, we will be better able to understand how one smart device can inform another, and how to maximize customer benefits. This evolution is already happening with leading tech companies working together to realize the future of the smart home ecosystem through efforts like <a href="https://www.connectedhomeip.com/">Project Connected Home over IP</a> and the partnership we’re proud to be party to with Google. With such investment, we will soon see a new standardization to increase interoperability among smart home products for everyone. Our door locks, home lights, alarm systems, and other devices will interact seamlessly together to create new possibilities for personalization and peace of mind. For me, that means wonderful possibilities are in store for that favorite little vacuum cleaner of mine. About the author: Raya Sevilla is senior vice president of product at ADT, where she leads development of ADT’s smart home security products.

The rise of consumer interest in smart home products is no secret with the market approaching $40 billion in the U.S. alone by the end of 2020. As these products play an increasingly important role in our daily lives, we must create a future where...

What My Vacuum Cleaner Reveals About the Future of the Smart Home - ADT

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What My Vacuum Cleaner Reveals About the Future of the Smart Home

Andy Droney, Sr. Director, Health &amp; Innovation Programs <img alt="Senior adults smiling and conversing in their kitchen" data-align="center" data-entity-type="file" data-entity-uuid="b0a93642-17e0-4f49-94a4-a1b792bec918" src="http://newsroom-editor.adt.com/wp-content/uploads/2021/03/GettyImages-1170308544_resize_0.jpg" /> During the COVID-19 pandemic, seniors have shifted towards using more tech service solutions to accomplish their everyday tasks. <a href="https://finance.yahoo.com/news/parks-associates-tech-usage-among-132500535.html">Parks Associates</a> found that during the pandemic, 29% of U.S. seniors ages 65 and older used video conferencing services and 27% used telehealth/remote consultation services. As they build comfort with using tech, seniors can easily transfer these new skills to utilize alternative tech solutions to manage their health. Tools like PERS units, personal check-in calls, and smart devices continue to progress and can change seniors’ relationships with home healthcare.&nbsp; Smart Speakers and PERS Units The PERS (Personal Emergency Response System) is the classic solution for extending aging in place for seniors, but newer technology like smart speakers could expand the features of PERS systems. Allowing seniors to call for help via voice and eliminating the need to wear a pendant or wristband, providing multi-room or multi-floor solutions that expand coverage beyond the bedroom or main living area, and allowing drop-in communication via smart speakers are just a few ways I could see these devices progressing in years to come. Check-In Calls One of the most devastating effects of the COVID-19 quarantine has been the inability for many seniors to see their friends and family in person. Seniors are some of the most affected people in this scenario due to their health vulnerability, leaving many of them suffering from extreme loneliness. To help combat this issue during the pandemic and beyond, ADT has begun offering a Check-In Call service to seniors. During Check-In Calls, ADT Health agents converse with enrolled seniors on topics ranging from their favorite activities to their family and personal life. In the future, these calls could also be used to help seniors schedule rides to doctor appointments or grocery delivery. Using Smart Devices to Recognize Patterns Smart home devices can be used to recognize our health and behavioral patterns. When there is a noticeable change in our daily patterns, whether that be staying in bed longer or using the bathroom more frequently, it can sometimes signify that a health issue is arising. Using smart devices like motion detectors to recognize these events could help predict health issues sooner and potentially provide perks like insurance discounts. As seniors get more acquainted with using technology, and as technology addresses evolving needs in senior healthcare, they can realize the benefits it brings like staying in their homes longer and the maximized convenience of remote care. I see a future where our homes can help take care of us, and the progress of technology is getting us closer and closer to that future.

During the COVID-19 pandemic, seniors have shifted towards using more tech service solutions to accomplish their everyday tasks. Parks Associates found that during the pandemic, 29% of U.S. seniors ages 65 and older used video conferencing services and 27% used telehealth/remote consultation services. As they build comfort with using tech, seniors can easily transfer these new skills to utilize alternative tech solutions to manage their health.

Seniors And Smart Home Tech Are Advancing Together Toward More Helpful Care - ADT

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