ADT is committed to helping our employees succeed from day one. That’s why we transformed our hiring process using predictive technology to make it faster, fairer, and more focused on finding the right fit for both candidates and the company.
As Vice President of Talent Acquisition, my mission has always been clear: build a high-performing, resilient workforce that reflects our values and delivers exceptional customer service. In a competitive labor market — especially for frontline roles like contact center agents — traditional hiring methods created challenges, including long time-to-hire and high turnover. These challenges underscored the need for a more innovative and efficient approach to hiring.
Here’s what that means for our candidates:
A better experience from the start
We’ve streamlined the application and interview process to help save time. With automated scheduling and clear communication, those interested in working at ADT know where they stand every step of the way.
Fair and insightful assessments
Instead of relying solely on résumés, we use behavioral assessments that help us understand candidates’ strengths and potential. This means evaluations on what really matters, not just job history.
Faster decisions, quicker starts
Our predictive hiring tools help us make confident decisions faster, so prospective employees aren’t left waiting. If a person is a great fit, we’ll move quickly to get onboarding started.
Role satisfaction that drives results
By matching candidates to roles where they’re most likely to succeed, our employees experience greater job satisfaction and longer tenure. Since implementing these changes, we've seen a 13% reduction in attrition. Stronger retention rates mean we're building teams that drive results.
Since partnering with the trusted team at Harver to bring these advantages to ADT, we have transformed our hiring processes, focusing on the candidate experience. The results have been positive for the prospective employee, the recruiter and the hiring manager.
- 10% more employees are finding satisfaction in their roles after the first 90 days, in a year-over-year comparison.*
- 50% reduction in the time-to-hire, with candidates moving through the hiring process in 10 days instead of 15.*
- 60% year-over-year increase in candidate recruitment experience scores, where candidates reported they felt more respected and engaged.*
This smarter approach to hiring is helping us find great people to join the ADT team — and is helping great people find a place where they belong.
Looking ahead: Scaling smart hiring across ADT
Predictive assessments have laid the foundation for broader transformation. We’re now exploring how predictive hiring can support other areas of the business. The data we’ve gathered is helping us refine our hiring profiles and continuously improve our processes.
I believe that predictive hiring is not just a tool, it’s a mindset. It’s about using data to make smarter decisions, reduce bias and unlock the full potential of our workforce.
At ADT, we’re proud to be at the forefront of this evolution, with a team that our customers have trusted for 151 years to help protect and connect what matters most.
If you are interested in working at ADT, apply now at jobs.adt.com.
* Source: Harver Case Study, 2025