Introducing Trusted Neighbor™ 

The tradition of giving someone you trust a key to your home is an age-old practice. Whether it’s so a neighbor can pick up a package while you’re away, a friend can check on the house during vacation, or someone can step in during an emergency, this simple act has always been about trust and peace of mind. Now, ADT is bringing that tradition into the digital age with Trusted Neighbor™, a service that offers secure, seamless and flexible access to the home through the ADT+ app*. 

Trusted Neighbor™ gives homeowners complete control over who enters their home, when they enter and how they gain access. Whether it’s a visiting guest, a home maintenance worker or a dog walker, Trusted Neighbor™ allows users to set up timed access — so they always know who will be coming and going and on what schedule.

And it’s not just for planned visits. If an unexpected situation arises — like a water leak notification or a package delivery sitting on the porch — Trusted Neighbor™ makes it easy to grant event-driven access to someone trusted, so they can take care of the issue without the homeowner needing to rush home. 

ADT is also introducing Auto-Unlock*, a feature that combines convenience with security. Using Google Nest Doorbell’s Familiar Face Detection, Auto-Unlock can recognize trusted individuals as they approach the door. The ADT+ app then verifies their identity and confirms their proximity to the home. Once verified, the system automatically disarms, and the smart lock opens — all without the need for keys or codes.

As an added layer of security, Auto-Unlock now requires each user assigned this entry method to be linked to a Familiar Face in their Google Home app. When adding a new user, homeowners will be prompted to match them to a Familiar Face, while those with existing Auto-Unlock users will receive daily reminders until all matches are completed. This enhanced verification step strengthens Trusted Neighbor™, ensuring even greater control and confidence in managing home access.

It’s a seamless solution for busy homeowners and trusted individuals alike, whether juggling groceries, managing kids or simply needing a smoother way to enter the home. And just as importantly, when the trusted individual leaves, Trusted Neighbor™ ensures the door is locked, and the ADT system is rearmed. With each new feature we release, ADT’s goal is to make your home safer, smarter and more connected than ever before.  

Trusted Neighbor™ represents the next step in ADT’s mission to empower homeowners with innovative solutions that protect what matters most while simplifying daily life. It’s more than just a feature — it’s a seamless way to make the home more secure, accessible and connected. Whether granting access to trusted individuals for planned visits, handling the unexpected or providing effortless entry for family members, Trusted Neighbor™ transforms the way customers experience home security. 

With Trusted Neighbor™, ADT continues to deliver on its promise to provide smarter, safer and more connected homes, ensuring homeowners can trust their system to work for them, whenever and however they need it. 

*Features require ADT Complete (includes Nest Aware) pro monitoring plan and compatible devices. Feature not available to Illinois residents.