markreimerthumb - ADT

Home

Customers are Front of Mind for Mark Reimer, ADT Vice President of Product Engineering

markreimerthumb

image2 - ADT

Managing Multi-Locations from the Palm of Your Hand

image2

image-1 - ADT

Inside the ADT Engineering Technology Center

image-1

image - ADT

ADT Lab Goes Above and Beyond with Large System Testing

image

ADT Together with G Truck Branding - ADT

ADT’s 2021 ESG Report Presents Eight Pillars of ESG Focus

ADT Together with G Truck Branding

ADT Commercial Humanoid Robot - ADT

Benefits of Humanoid Robotics in Guarding

ADT Commercial Humanoid Robot

Joe Cologgi, ADT Medical Alert Customer - ADT

Aging in Place with ADT Medical Alert

Joe Cologgi, ADT Medical Alert Customer

ADT Women honored by SIA - ADT

Women of ADT Honored at Prestigious ISC West Conference

ADT Women honored by SIA

ADT Logo - ADT

Designing Security and Privacy Into ADT’s Products and Services

ADT Logo

SMB20Reopen20resize2_1 - ADT

How Businesses Can Use Smart Technology to Help Navigate Staff Shortages

SMB20Reopen20resize2_1

Carie Small Photo - ADT

What ADT is Doing to Help Reduce False Alarms

Carie Small Photo

Why Professional Monitoring is Still the Gold Standard

By John Roach <img class="size-medium wp-image-1585 alignleft" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/06/AJ5I2651.jpg?w=200" alt="" width="200" height="300" />Every few months, ADT Vice President of Product Engineering, Mark Reimer asks the engineers on his team to ride along with front-line technicians who install and service security systems at the homes and businesses of ADT customers. “The experience provides a better sense of what is really happening on a day-to-day basis with our customers,” he said, explaining that his engineers get to see first-hand what works well and the areas for improvement. The engineers bring these insights back to the lab where they use them along with data from surveys, focus groups and online reviews to build the hardware and write the software for the company. Also, by combining the on-site insights with other sources of data, ADT can provide even greater levels of service and provide ADT customers with peace of mind. A ride-along might introduce a software engineer to a scenario where a had a problem connecting their smart home device, revealing an opportunity to make do-it-yourself projects easier and more seamless. “We still need a human to actually put the sensor on there – we haven’t figured out that part – but beyond that, maybe it can self-heal its connection with the alarm panel all by itself,” Reimer said. “When we troubleshoot a scenario, we try to flip the problem upside down. We ask what if the problem solved itself? How would that look? How could that work? It helps us think about things from the customer perspective allowing us to innovate more and find new solutions.” A programmer at age 4 Reimer was raised by parents who were both teachers– one high school, the other college. During the summer months, they ran computer labs and came home each summer with machines that their three boys could learn to program. Reimer was exposed to technology at such a young age that he started to tinker with machines before he even started kindergarten. Reimer’s older brothers often wrote software for games that he played and tested. When he’d shoot a balloon that wouldn’t pop, for example, his brothers would go fix the software program. After a while, he wanted to be like his brothers – writing programs, not just testing them. <img class="wp-image-1587 alignright" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/06/Unknown-2-e1656010779472.jpeg?w=284" alt="Mark as a child on his birthday" width="323" height="341" /> “I didn’t go as far as making a game, but I was able to have the computer print out my name in an endless loop,” he recalled. “And it was really amazing, because when you’re four, you have very little control over your world and the fact that I could control this computer was mind blowing.” He was hooked and started to iterate and innovate. He made his name split into columns, zigzag across the screen, animate with larger and smaller fonts. Then, he asked: “What else can I get the computer to do?” Two things from that early foray into computer programming stuck with Reimer: curiosity and persistence. He didn’t have a manual, and even if he had, he was four and didn’t yet know how to read. Instead, he relied on experimentation. “There’s always going to be some light at the end of the tunnel, or some solution to the problem if you just keep trying, have persistence and never give up,” he said. “That’s still with me today, that’s how I approach problems.” Learning on the job <img class="size-medium wp-image-1589 alignright" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/06/Unknown-e1656010921733.jpeg?w=291" alt="Mark going to school as child" width="291" height="300" />Reimer went to California State University, Sacramento, to study computer science; however, he learned more outside the classroom. His first job during college was at a company that designed pipes for the oil and gas industry where he was a computer technician, an on-call fix-it guy. About once a month, he’d get a call to backup data from faulty hard drives. After doing this for a handful of people multiple times, he decided to write a software program that automated hard drive backups for everyone. “The engineering lead realized that I could code, and my job changed from being the hardware fix-it guy to writing a lot of internal automation programs,” Reimer said. “That’s what led me more into the software realm.” He bounced around startups through college, writing code and, as he puts it, “learning more about computers in the real world than in the classroom.” Before he graduated, he got a job writing software to automate processes for the sales team of then ADT parent company, Tyco International. Before he came on board, the sales team wrote tickets with pen and paper and then created triplicates as part of a complex and manual sales tracking system. “I wrote a program to automate and streamline that process,” he said. “Then they started to build a team under me. This was the early 2000s and we were doing digital transformation. I loved it. It was amazing to see the sales peoples’ eyes light up – they’re like, ‘Whoa, I can just type it in and hit a button?” Career growth Reimer moved from TYCO to ADT in 2003 and then left in 2005 to take a leadership role – director of enterprise architecture – at a company that ran programs on behalf of state governments that they outsourced. He helped designed the software solution and supporting infrastructure that was needed to run the services. In the role, he learned to create compelling solutions that were also cost-efficient and delivered on time. With that experience on his resume, Reimer rejoined ADT in 2008 as an engineering leader. His focus since then has been on innovating solutions that provide customers greater peace of mind. For example, he drove the engineering for ADT Pulse, the company’s first-generation interactive security platform that enables customers to control their smart home security system from anywhere through a smartphone app. ADT Pulse runs on a platform built and managed by a third party. Much of Reimer’s responsibility with this service involves working with the vendor to maintain the stability of the system and continually improve the customer experience of using the app. When the app first launched in 2010, for example, logging in took about five seconds. At the time, that was the industry standard and acceptable to users. Fast forward five years, and five seconds was an eternity. User data demonstrated a greater demand for quicker login times. “We knew the new target was 250 milliseconds,” said Reimer, and he pushed his team and the vendor to reach that new goal. “If we weren’t paying attention to the data, I don’t know if we would have known that was an important thing for the customer.” “I have had the pleasure to work with Mark since he joined ADT and I would say the things I admire most about him are his proven leadership and engineering skills, his endless persistence to keep improving and his deep connection to our customer's needs,” said <a href="https://newsroom.adt.com/people-stories/raya-sevilla-fast-tracks-adt-future-smart-and-helpful-home">Raya Sevilla, ADT Chief Technology Officer</a>, who has managed Reimer since she joined the company in 2013. Out and back, again An opportunity to run and grow the home security offerings of a major communications technology firm lured Reimer away from ADT for a few years at the end of the 2010s. However, while away, he remained in touch with Sevilla, a mentor and friend. When ADT’s refreshed senior leadership team in 2020 announced a renewed investment in innovation, Sevilla called Reimer and brought him back for the role of Vice President, Product Engineering. Today, Reimer is focused on delivering a customer experience that provides peace of mind across ADT’s life safety and security services. He’s also developing artificial intelligence techniques to leverage data streamed from internet-connected devices to build the safe, smart and sustainable home of tomorrow. For some customers, this may mean harnessing data from video cameras, microphones and other sensors to allow customers to age gracefully in their homes without fear of being stranded if they slip and fall. For others, it may mean a smarter home monitoring system that uses pattern recognition like a connected dog collar to differentiate opening the door to let out a pet with a full bladder vs a burglar. Alliances, privacy and customer focus To help enable this future, Reimer is ADT’s representative to the Z-Wave and Matter alliances, which set standards that ensure smart home devices from different manufacturers such as lights, locks, thermostats and open/close sensors all speak the same language. This allows customers to mix and match smart home devices from different companies and hook them into ADT’s smart home security platforms. “The compatibility factor removes friction for the customer,” Reimer explained. “When a customer buys a smart device, if it is certified Matter or Z-wave compliant, if it has that logo, rest assured, it is going to work – it meets the standard and no one has to think about it twice.” Reimer also joined the <a href="https://newsroom.adt.com/consumer-privacy">Security Industry Consumer Privacy Initiative</a>, which ADT launched in 2019 to help lay out industry guiding principles and push the security industry toward greater transparency on consumer privacy. “I’m interested in privacy-by-design,” he said, referring to a set of seven principles that put privacy first throughout the engineering process of any product and service. “One of the things I’m instilling in the engineering organization is those seven privacy-by-design principles and baking that into our products.” Any of these products that carry the ADT logo or are loaded onto an ADT technician’s truck must first go through a rigorous certification process at <a href="https://newsroom.adt.com/safe-stories/inside-secretive-adt-engineering-lab-where-testing-life">ADT’s engineering lab</a> near Boca Raton, Fla. The process looks at everything down to the type of screw used to install door and window sensors. “Every step in the design process makes a huge difference for technicians,” he said from first-hand knowledge gathered during a ride along. “Complexity is the enemy of scale. Something as little as changing up the screw could require them to carry a new head on their screwdriver and keep track of one versus the other.”

core/freeform

Every few months, ADT Vice President of Product Engineering, Mark Reimer asks the engineers on his team to ride along with front-line technicians who install and service security systems at the homes and businesses of ADT customers.

Customers are Front of Mind for Mark Reimer, ADT Vice President of Product Engineering - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/AJ5I2651.jpg?w=200

Posts

core/embed

As the most trusted and experienced brand in the home security industry, ADT sets a high bar when it comes to our products. More than six million customers rely on ADT devices to help protect and connect what matters most to them. It is essential that each and every product performs as expected and as advertised, no matter the conditions.

core/paragraph

For example, ADT specifies that the&nbsp;<a href="https://www.adt.com/command" rel="noreferrer noopener" target="_blank">Command</a>&nbsp;panel, which integrates with and controls a customer’s smart security and home automation devices, can connect with up to 128 security devices, 250 lifestyle devices, and 8 UI devices at once.

Tim Rader, Senior Director, Product Development, and his team of experts at the ADT Engineering Technology Center take these specifications very seriously. That’s why they run every panel that ADT sells and installs through an exhaustive process known as large system testing.

core/image

In one of the lab’s teched-out rooms stands a white pegboard with an ADT Command panel in the center, surrounded by 250 different devices, including window sensors, doorbells, keypads, smoke detectors, thermostats, and more. Each product is constantly interacting with the panel, sending it alerts and running events to ensure that it responds exactly as it’s supposed to.

For many competitors and manufacturers, tests like this would often be automated, with a computer simulating each of the devices. But the ETC team puts a premium on “real world” testing, working hard to recreate the environment of a customer’s home. By connecting the panel with actual devices, they’re able to obtain the most accurate information and results possible.

This is a hallmark of the ETC — going above and beyond in everything they do to provide customers with safe, smart, and sustainable solutions that can handle anything thrown their way.

You can learn more about the ADT Engineering Technology Center&nbsp;<a href="https://www.youtube.com/watch?v=ypMChQStdSg" rel="noreferrer noopener" target="_blank">here</a>.

As the most trusted and experienced brand in the home security industry, ADT sets a high bar when it comes to our products. More than six million customers rely on ADT devices to help protect and connect what matters most to them. It is essential that each and every product performs as expected and as […]

ADT Lab Goes Above and Beyond with Large System Testing - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/image.jpeg

Running a small business can be time-consuming and demanding, requiring business owners to wear multiple hats every day. And for the roughly three million small business owners who manage multiple locations, there’s a lot of complexity to navigate. Since they can’t be in more than one place at a time, they need to rely on employees and other resources to keep them up to date.

To help small business owners of multiple locations better manage their business, ADT recently rolled out new multi-location app functionality to customers that allows them to keep tabs on important details of their business from the palm of their hand. The app provides the ability for users to navigate between locations so owners can check in on multi-locations quickly, remotely and seamlessly. It also provides a summary view of all locations with a helpful snapshot of important details.

The app allows users to manage their ADT smart security system and monitor:

core/list

“Our new multi-location app functionality will be a game changer for small business owners as they can now have more control and insight into their entire business quickly and easily,” said Michael Bothwell, Sr. Channel Marketing Manager at ADT. “It will also help them manage details more closely, helping to reduce costs and increase efficiency.”

For more information on ADT’s small business security offerings and the new multi-location app, please visit www.adt.com/business.

Running a small business can be time-consuming and demanding, requiring business owners to wear multiple hats every day. And for the roughly three million small business owners who manage multiple locations, there’s a lot of complexity to navigate. Since they can’t be in more than one place at a time, they need to rely on […]

Managing Multi-Locations from the Palm of Your Hand - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/Picture1_3.png

<div class="o dz"> <div class="eo cf ey ez fa fb fc fd fe ff fg"> <article> <div class="l"> <div class="l"> <section> <div> <div class="ip iq ir is it"> By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next cornerstone of comprehensive security programs and rationalizing operations for businesses, and as the&nbsp;<a class="au ld" href="https://www.securitymagazine.com/articles/96618-challenges-for-the-guarding-industry" target="_blank" rel="noopener ugc nofollow">security labor and guarding market continues to face widespread, chronic shortages</a>, organizations may want to begin exploring their undeniable impact to stay ahead of the curve. Soon, purpose-built, humanoid security robots may be considered a necessity to a successful security program — and it’s becoming clearer through real-life applications that the value they can provide is substantial as the next-generation response to guarding. AI-enabled security robots can navigate within their environment and independently perform programmed tasks with minimal human oversight, making them intensely helpful in bolstering a facility’s overall security program and both complementing and increasing the effectiveness of traditional guarding services. Benefits of Humanoid Robotics in Guarding How can humanoid robots change the game in securing your business? Consider the following benefits: <ul class=""> <li id="1068" class="le lf iw kg b kh ki kl km kp lg kt lh kx li lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can independently navigate their environment and perform programmed tasks with minimal human oversight, including conducting routine patrols and clearing safety hazards</li> <li id="273d" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots are constantly alert, minimizing the potential for human-like error</li> <li id="78cd" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Deploying humanoid robots can help reduce human exposure to life-threatening risks or hazards</li> <li id="fd97" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Built for human and situational interaction, humanoid robots can help to address rising labor costs and shortages associated with the guarding market and increase operational efficiency</li> <li id="a8d0" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Designed to recognize and interact with people in an authorized environment, robots can communicate wayfinding requests or connect with a standby human operator to ensure accuracy and responsiveness when an incident occurs</li> <li id="58a3" class="le lf iw kg b kh ln kl lo kp lp kt lq kx lr lb lj lk ll lm fy" data-selectable-paragraph="">Humanoid robots can be sent in to assess dangerous situations, such as a fire incident in a building or a suspicious package, protecting the lives of guards that must evacuate immediately, and providing critical information to first responders</li> </ul> Humanoid security robots are here, and the good news is they’re now being designed to fit how we want to work with them. As we look to envision the security operations of the very near future, not only will purpose-driven humanoid robots offer the security services and value that security leaders are looking for, but their ability to positively engage with people and put them at ease cannot be overstated. To learn more about how ADT Commercial is exploring the use of humanoid robotics and other groundbreaking emerging technologies in commercial security applications, visit&nbsp;adt.com/commercial/innovation. About the author: William Plante has been a professional services business owner and corporate security executive for over 40 years. He currently serves as the Director, Consulting Services and Strategic Development for the Enterprise Security Risk Group at ADT Commercial, where he focuses on innovation in security technology and implementing transformational processes for commercial environments. </div> </div> </section> </div> </div> </article> <div class="ls o">&nbsp;</div> </div> </div> <div>&nbsp;</div> <div class="dc lt o dz lu lv"> <div class="lw eb lx ly lz o ao c"> <div class="o ao ha"> <div class="pw-multi-vote-icon dq tp mb mc md"> <div class=""> <div> <div class="cj" aria-hidden="false" aria-describedby="356" aria-labelledby="356"> <div class="dt tq dg mf mg mh mi bb mj mk ml md">&nbsp;</div> </div> </div> </div> </div> </div> </div> </div>

By: William Plante, Director, Consulting Services and Strategic Development, Enterprise Security Risk Group at ADT Commercial The rapid and profound technical progress of robotics in recent years has made it increasingly apparent that these types of solutions in commercial environments will soon be part of our here and now. Humanoid robots are becoming the next […]

Benefits of Humanoid Robotics in Guarding - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/Robot.jpeg?w=1024

<img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/05/Picture1.png" width="289" height="207" align="left" hspace="12" vspace="12" /> A growing number of consumers are buying home security systems and they are more likely to sign up for professional monitoring, according to new data from Parks Associates, a market research company that focuses on emerging consumer technology products and services. Home security system adoption by households with broadband Internet service jumped to 36% in the second quarter of 2021 (the most recent period in the report). This is up from 27% in 2019. “The uncertainty caused by COVID-19 has heightened consumer anxiety about the safety and security of their families and homes and expanded the volume and type of consumers searching for safety-related home solutions,” the report determined. Households strongly agreed with the research statement: “I am far more concerned about the physical security of my home than I was five years ago.” Additionally, professional monitoring service subscriptions have increased by more than 73% during the past five years*. Consumers associate professionally monitored systems with safety, theft protection, and detection around their homes—giving them greater peace of mind. Consumers like the comfort of knowing that their system is being monitored by professionals, in case there is an emergency. As the pioneer in security and professional monitoring, at ADT, we continue to innovate and enhance our professional monitoring offerings to help make communication between all those involved in an alarm event more impactful and effective. Most recently, we developed the next generation of home security monitoring platforms, called SMART (System Monitoring and Response Technology). The SMART Monitoring platform includes several technologies and platforms working together to get ADT’s professional monitoring customers help faster. “By adding SMART technology to our ADT professional monitoring process, we are significantly helping impact alarm efficiency as alarms reach first responders 8x faster vs traditional voice handling speeds,” said Larry Folsom, SVP and Chief Monitoring Officer. “When it comes to an emergency, response times can make all the difference and that is why professional monitoring remains the most effective way to protect the things that matter most.” <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/05/dc3c024f-a518-40a4-bfef-780c8917d8c9.png" width="299" height="168" /> The benefits of professional monitoring are clear: <ol> <li>24/7 Always-on: Professional monitoring provides customers with around-the-clock monitoring should their system detect an issue (e.g., fire, carbon monoxide, break-in).</li> <li>Speed: In case of emergency, professional monitoring agents can quickly connect with customers and alert emergency services.</li> <li>Professionally Trained Agents: Professional monitoring centers are managed by professionally trained agents who know exactly what to do in case of an emergency. They are also able to help counsel customers in emergency situations and provide support while the customer waits for emergency services to arrive.</li> </ol> Always-on professional monitoring is the best choice for those who want to keep their loved ones and homes safe and protected. As the pioneer in professional monitoring for more than 147 years, it is no surprise that ADT is the most trusted name in security. For more information on ADT’s professional monitoring offerings and to customize your own security system, please visit. www.adt.com/shop. <a href="https://www.parksassociates.com/whitepapers/security-wp2021">*Parks Associates: Home Security: Choice is the Ultimate Value Proposition</a>

A growing number of consumers are buying home security systems and they are more likely to sign up for professional monitoring, according to new data from Parks Associates, a market research company that focuses on emerging consumer technology products and services.

Why Professional Monitoring is Still the Gold Standard - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/05/Picture1.png

<article> <div class="l"> <div class="l"> <section> <div> <div class="ip iq ir is it"> Today, I’m proud to share our first&nbsp;comprehensive&nbsp;<a class="au ld" href="https://investor.adt.com/governance/Sustainability/default.aspx" target="_blank" rel="noopener ugc nofollow">ESG report</a>. In it we present ADT’s eight pillars of ESG focus, the work we’re doing today and areas of interest for 2022 and beyond. In 2021, we formed a cross-functional ESG Steering Committee and conducted rigorous research with outside experts to ensure we prioritize what’s meaningful to our key stakeholders — employees, customers, investors, and suppliers. This resulted in identifying and benchmarking eight ESG pillars that we will report on going forward. These eight ESG pillars are: data privacy and cybersecurity, inclusive diversity and belonging, employee well-being and development, product safety and quality, customer and community health and safety, environmental management, climate change risk management and responsible governance. These ESG pillars are vital to our business and mirror what is important to our stakeholders, but I am particularly gratified that ADT — in our 147th year of operation — still excels at our central mission: empowering people to protect and connect to what matters most. At ADT, we help save lives, and that continually inspires us to innovate and improve every day. ADT’s Executive Leadership Team is collaboratively establishing specific ESG goals tailored for our individual business units. Though we’re still early in this journey, we’re committed to integrating ESG into the DNA of how we conduct our business and to transparency in communicating our progress. Respecting the environment, promoting social responsibility, and leading with responsible governance are fundamental to who ADT is and guide our safe, smart, and sustainable business practices. Respectfully, Jim DeVries ADT President and CEO </div> </div> </section> </div> </div> </article>

Today, I’m proud to share our first&nbsp;comprehensive&nbsp;ESG report. In it we present ADT’s eight pillars of ESG focus, the work we’re doing today and areas of interest for 2022 and beyond. In 2021, we formed a cross-functional ESG Steering Committee and conducted rigorous research with outside experts to ensure we prioritize what’s meaningful to our […]

ADT’s 2021 ESG Report Presents Eight Pillars of ESG Focus - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/ESG-Report.jpeg?w=1024

<img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/aac4f93a-64a7-4a34-afd3-e5208d0c5f43.jpeg" style="float:right; padding-left:10px" /> Did you know that 98% of all alarms are false alarms? <a href="https://www.linkedin.com/company/adt/">ADT</a> introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. <a href="https://www.linkedin.com/in/ACoAAAqqvy4B5ioBJT5Pt38op9XWbwYu7qkJSyE">Carie Small</a>, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful. How many alarms are false alarms? The vast majority of alarms are false alarms. Data shows that 98% of all alarms in our industry are false alarms. And majority of them happen during arming and disarming the system.&nbsp; What impact do false alarms have? False alarms take away precious resources from the monitoring center and public safety. And for consumers, they can be scary, embarrassing, and even costly. Across the country, many municipalities charge a fee for false alarms. So if police are dispatched and respond to a false alarm, it can sometimes cost consumers hundreds or even thousands of dollars becoming a costly situation. <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/6f5989a1-bc75-4170-b693-fabdce59095f.jpeg" style="float:right; padding-left:10px" /> What is ADT doing to help reduce false alarms? ADT has implemented the SMART monitoring platform. SMART stands for System Monitoring And Response Technology. So we have Alarm Messenger which sends a text message to end-users and also their emergency contacts when an alarm happens. They receive a text with a link to a portal and when they open the portal, they can see their alarm information, and then they can cancel or request police.&nbsp; How does this process differ from previous systems? Traditionally when an alarm goes off, the alarm signal goes directly to the monitoring center where the monitoring agent will follow a standard process of calling first the premise and then the emergency contacts. If they don't reach anybody, then they will dispatch. And that is how 98% of false alarms are dispatched. So ADT is trying to reduce that by implementing Alarm Messenger so the end-users have better information to cancel and reduce false alarms. And then they have better information to verify the alarms themselves and receive priority response from public safety. So&nbsp; SMART monitoring and Alarm Messanger allow all this to happen without the need for a phone call. <img src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/435efd50-cf0a-435b-a26c-c7cffa65e693.jpeg" style="float:right; padding-left:10px" /> What impact will these new systems have? Alarm Messenger has been launched for a year and we already have 3.4 million customers using it and since launching it, we have seen a 53% reduction in false alarms. So that means almost 2 million times, we have been able to suppress an alarm before it goes to the agent. And that’s a big win for ADT and our industry to reduce those false alarms but also for consumers with that additional information, they've been able to&nbsp; play a part in false alarm reduction as well and reduce their own fees.&nbsp;

Did you know that 98% of all alarms are false alarms? ADT introduced SMART (System Monitoring and Response Technology) which has already helped to reduce false alarms by 53% percent. Carie Small, Director of Operations, ADT SMART Monitoring, shares more details about SMART and what ADT is doing to help continue to reduce false alarms and make emergency response more impactful.

What ADT is Doing to Help Reduce False Alarms - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/04/aac4f93a-64a7-4a34-afd3-e5208d0c5f43.jpeg

Every day, millions of customers trust ADT devices to help keep them, their homes and their businesses safe. This is why all of the residential and small business products that ADT sells and installs go through a rigorous testing process at the ADT Engineering Technology Center in Boca Raton, Florida.

Founded in 2011 following ADT’s acquisition of Brinks, this 10,000-square foot building is home to seven employees — plus an additional three in Dallas, Indianapolis, and Philadelphia — each subject matter experts in their own right, with a combined experience of nearly 175 years.

The team puts this experience to good use conducting hardware certification and testing on every device ADT puts into a customer’s home or small business. The certification process on a single product can take anywhere from a few weeks to more than a year. There are no shortcuts taken. Components going into an ADT home security system have to protect the customer — and the products themselves — from both the mundane (lightning strikes) and the nefarious (cyber-attacks).

But experience and dedication aren’t the only differentiators for the ETC. The lab also houses state-of-the-art equipment and facilities uniquely designed to test products in nearly every conceivable environment, including a walk-test room. One of only two in North America, this room enables all manner of motion detector testing. A nearby collection of servers mimics one of ADT’s nine central monitoring stations. Temperature chambers encase new Google products. These represent just a fraction of the lab’s capabilities.

The work being done in the ETC represents a significant shift for ADT. The country’s largest integrator of smart home security systems has evolved into a smart home innovator. There’s good reason to believe many new inventions will come from the ETC, inventions that will provide an array of safe, smart and sustainable solutions to customers, all while empowering them to protect and connect what matters most.

Every day, millions of customers trust ADT devices to help keep them, their homes and their businesses safe. This is why all of the residential and small business products that ADT sells and installs go through a rigorous testing process at the ADT Engineering Technology Center in Boca Raton, Florida. Founded in 2011 following ADT’s […]

Inside the ADT Engineering Technology Center - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/06/image-1.jpeg

by: ADT Newsroom Staff <img class="aligncenter" style="padding-bottom: 10px;" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/SMB20Reopen20resize2_1.jpg" alt="Small Business Reopening" data-align="center" data-entity-type="file" data-entity-uuid="e61bc960-8ba0-4e9b-b29d-b495ad919975" /> From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices. But now, a new challenge persists - staffing shortages. As many businesses struggle to hire, they also need to focus on how to retain and keep their current staff safe and healthy. So, what can be done? It’s more important than ever that business owners take on a more proactive role to think about the risks that could impede their businesses, and how they affect staffing levels - before they occur. Business owners should assess their options including resources like an automated security system that could not only help protect their business but also help them stay afloat with a lighter staff. <ul> <li>Video surveillance and business analytics: ADT Business is now offering CSVR (Commercial Streaming Video Recorder) to customers. This <a href="https://news.adt.com/news-releases/news-release-details/turning-video-surveillance-business-intelligence">unique offering</a> in the business security space goes beyond basic video surveillance to provide business owners with crucial data including queue monitoring, occupancy tracking, people counting, crowd gathering, and heat mapping that can help them improve operations. With CSVR, a business’s security system can provide smarter insights, automations and notifications, robust reporting, and ultimately help business owners clearly understand what their staffing needs are and what time of the day they need more or less staff.</li> <li>Video doorbells: Video doorbells allow business owners to verify the identity of guests, employees, and vendors from virtually anywhere, 24/7. In these days of staffing issues, the video doorbells can reduce the need for employees to watch the front door while freeing them up to perform other tasks.</li> <li>Access control: Security systems with access control can help with delivery management, allowing for no-contact deliveries and confirmations. In addition, badging systems can help provide tracking, improved efficiencies, and enhanced security. They can also help with contact tracing should an employee contract COVID.</li> <li>Instant alerts and activity reports: With an automated security system, business owners can get instant alerts to keep them up to date on what is happening at the business while they’re away. This helps owners stay in control even with reduced staffing or while new employees are being trained.</li> <li>Professional monitoring: Security systems with professional monitoring can help save lives and protect property, whether a burglar alarm or a fire alarm is set off in the business. When an alarm sounds, a live person will respond immediately and ensure emergency services are on the way. This can give business owners peace of mind while they are away from their business, knowing that their livelihood and life’s work is always protected.</li> </ul> ADT is committed to working with business owners to show them how to harness the power of smart technology to make their workplaces safer and, in turn, prevent their businesses from losing productivity.

From Wall Street to Main Street, business owners are starting to prepare and look toward the future as the pandemic turns endemic. Businesses across the United States are welcoming employees and visitors back into their restaurants, storefronts, and offices.

How Businesses Can Use Smart Technology to Help Navigate Staff Shortages - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/04/SMB20Reopen20resize2_1.jpg

By: ADT Newsroom Staff <div style="float:right"><img alt="Don Young" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/40ebb106-dbb0-476a-9a87-0dbdac6976dd.jpeg" style="padding-bottom:20px; padding-left:10px" width="180" /> Don Young, ADT Executive Vice President and Chief Operating Officer (credit: Robert Snow) </div> At ADT, we believe data is the fuel making smart home security systems safer, smarter and more helpful for our customers. Data will unlock next-generation features such as ambient, or always-on, security, for example, and data already enables the smarts in thermostats that maintain comfortable temperatures while reducing unnecessary energy use when nobody is home. The ability to offer these types of services requires customers to trust ADT to keep their data private and secure, according to ADT Chief Operating Officer Don Young. That’s why ADT follows the principles of Privacy by Design, which state that privacy must be incorporated into our platforms and technologies. “We have built and constantly fortify an architecture that gives customers comfort to share data with us and know that their data is protected and being used to provide value to them through automation, preventative detection and enhanced emergency response,” Young said. Privacy begins in the lab Data privacy and security begins with the design of hardware products, which are tested and validated at the <a href="https://news.adt.com/news-releases/news-release-details/inside-secretive-adt-engineering-lab-where-testing-life">ADT Engineering Technology Center</a> in Boca Raton, Fla. All devices in ADT’s networked data systems leverage encryption technology, two-way and spread-spectrum communications, Young noted. To proactively address consumer privacy concerns, lay out <a href="https://news.adt.com/privacy-principles">industry guiding principles</a> and push the security industry toward greater transparency on consumer privacy, <a href="https://news.adt.com/news-releases/news-release-details/adt-announces-new-consumer-privacy-initiative">ADT launched the Security Industry Consumer Privacy Initiative</a> in 2019, noted ADT Vice President of Product Engineering Mark Reimer, who joined the group to instill Privacy by Design principles across the smart home security industry. What’s more, Reimer pushes privacy as part of <a href="https://news.adt.com/news-releases/news-release-details/matter-creating-connections-between-more-objects-simplifying">ADT’s participation in the Connectivity Standards Alliance</a>, which sets standards for how IoT devices and technologies communicate and share data. In relation to privacy, he is working on upholding ADT’s ‘privacy line’ on the types of device data that is made available for sharing depending on a customer’s opt-in. ADT, he noted, is embracing the <a href="https://buildwithmatter.com/">alliance’s Matter standard</a>, which helps to ensure devices are reliable and secure as well as seamless to use across manufacturers. <div style="float: right;"><img alt="Jose Porroa" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/bce0ed05-85c5-4d6b-bea6-7c10b85b2a29.jpeg" style="padding-left:15px" /> Jose Porroa at the ADT Engineering Technology Center tests camera systems to ensure data privacy expectations are met. (credit: Ian Witlen) </div> “There’re more than 200 companies that are all working together to bring Matter to life so that we’re all speaking the same language,” Reimer said, explaining that when devices use the same language, they can seamlessly share data. Data sharing is a customer choice ADT makes sure to confirm each customer’s permission (opt-in) before collecting, transporting or storing their alarm data, Young noted. To help ensure transparency, ADT developed clear communications to help educate customers what data ADT would like to access and when, and the value to the customers for sharing it. “Otherwise, customers will share everything, or they’ll share nothing.” For example, if customers allow ADT access to their alarm data, ADT can use it to make more informed decisions about the need for a first responder during an alarm event and offer other helpful services. In addition, when customers share data with ADT, they unlock additional personalized services, like alarm verification, said Reimer. In the coming months, as we move forward with Google and Nest Aware, any alarm data that customers opt-in to share with ADT will be stored securely in Google Cloud Platform where access is gated, authenticated and auditable, according to ADT Chief Monitoring Officer Larry Folsom. “We think of this system as a lockbox and then we think of doors to that box,” he said. “One door to that box is the customer, one ADT agents and one public safety. The ADT agents and public safety will only have access if the customer specifically gives permission.” <div style="float: right"><img alt="Raya Sevilla" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/d1d4eca6-ce3e-4f06-9015-9b2907acf965.jpeg" style="padding:10px" /> Raya Sevilla, ADT Senior Vice President and Chief Technology Officer (credit: Robert Snow) </div> The types of alarm data stored in this lockbox will include video as part of ADT’s next-generation smart home security platform – if customers choose to share their video data with ADT. In the case of video capture and usage, ADT asks customers for permission to collect data when a camera detects a person and when an alarm is triggered. If the customer opts in to this type of data collection and sharing, ADT can use the data to help verify an alarm event, resulting in a faster, higher priority response from first responders. Fueling the future Any alarm data produced by a smart home security device and shared with ADT will remain in the lockbox and will never be sold, noted <a href="https://news.adt.com/news-releases/news-release-details/raya-sevilla-fast-tracks-adt-future-smart-and-helpful-home">Raya Sevilla, ADT Chief Technology Officer</a>. Her team is developing an information technology platform to process the alarm data shared with ADT for next-generation services such as ambient, or always on, security. “Your smoke and carbon monoxide detector are always on. You never have to turn them on and off. Your security system should also always be on. Why do you have to arm and disarm it?” she said. “To get to that space, it is going to be a combination of certain devices in the home as well as data.” Going forward, Young said, data security and privacy are table stakes for the smart home security industry. Companies that fail to deliver on data privacy and security will be eliminated. Companies that protect data privacy and security, on the other hand, will gain access to customer data in exchange for higher value smart home security services. &nbsp; <div align="center"><img height="225" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/04/9cbd34b0-3836-4fbe-8906-93885ffca518.gif" style="padding-right:10px" width="400" /></div> &nbsp; &nbsp; &nbsp;

At ADT, we believe data is the fuel making smart home security systems safer, smarter and more helpful for our customers. Data will unlock next-generation features such as ambient, or

Designing Security and Privacy Into ADT’s Products and Services - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/04/40ebb106-dbb0-476a-9a87-0dbdac6976dd.jpeg

<div> <table align="left" hspace="0" vspace="0"> <tbody> <tr> <td align="left" style="padding-bottom:0in; padding-left:3px; padding-right:3px; padding-top:0in; vertical-align:top"> by ADT Newsroom Staff ADT leaders were recognized this week at the International Security Conference and Exposition (ISC West) in Las Vegas, the largest and most converged security industry trade show in the U.S. With thousands of security and public safety professionals in attendance, this event covers everything from video surveillance and smart home technology, to drones and robotics. And this year, ISC West’s premier sponsor, the Security Industry Association (SIA) held a recognition event for their 2022 honorees of the <a href="https://adt-comms.us.newsweaver.com/1tqpqrs8qo/4wgq4n7c94g17rp4wxpgqe/external?email=true&amp;a=5&amp;p=15625104&amp;t=3706583" target="_blank" rel="noopener">SIA Women In Security Power Forum 100</a>.&nbsp;&nbsp; "I am honored to be recognized on the Women in Security Power 100 List 2022 alongside my impressive colleagues! Thank you ADT for the nomination and to the SIA Women in Security Forum for helping women in our industry rise!" said Shannon Hendrickson, ADT Vice President, Marketing, who is also a member of ADT’s Women Business Employee Resource Group.&nbsp;&nbsp; SIA is the leading trade association for global security solution providers, with over 1,200 innovative member companies representing thousands of security leaders and experts who shape the future of the security industry.&nbsp;Their Power 100 list recognizes trailblazers who are recognized as leaders in the security industry in the areas of innovation, leadership, diversity, equity, and inclusion. “The SIA Women in Security Forum is an accomplished, impactful group who are modeling leadership, inspiring others and shaping and transforming the security industry,” said SIA Women in Security Forum Chair Kasia Hanson. “I was blown away by the caliber of nominees submitted for consideration from around the globe for this inaugural event,” said Holly Borgmann, Vice President of Government Affairs for ADT and a member of the SIA Board of Directions. “It is my hope that these distinguished women will continue to excel and inspire others within the security industry.” &nbsp; &nbsp; Honorees were recognized at a networking breakfast event on the last day of the ISC West conference where they had the opportunity to connect with other leaders and champions for diversity. <img alt="ADT Women Honored by SIA" data-align="center" data-entity-type="file" data-entity-uuid="b52a0d1c-f734-4091-a8cb-e8957224c8b2" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/03/SIA20Women20resize.jpg" /> <div> <table align="left" hspace="0" vspace="0"> <tbody> <tr> <td align="left" style="padding-bottom:0in; padding-left:3px; padding-right:3px; padding-top:0in; vertical-align:top"> &nbsp; First row from left: <ul> <li>Jamie Haenggi, Executive Vice President and Chief Operating Officer, ADT Solar &nbsp;</li> <li>Shannon Hendrickson, Vice President, Marketing</li> <li>Kimberly Jackson, Senior Director, Field Operations Transformation and Mergers and Acquisition</li> </ul> Second row: <ul> <li>Leah Page,&nbsp;Vice President, Emerging Business and Mobile&nbsp;</li> <li>Raya Sevilla, Chief Technology Officer&nbsp;</li> <li>Beth Tarnoff, Vice President, Marketing and Communications, ADT Commercial&nbsp;</li> </ul> Third row: <ul> <li>Amber Weaver, Vice President, Talent Acquisition&nbsp;</li> </ul> </td> </tr> </tbody> </table></div> </td> </tr> </tbody> </table> </div> &nbsp;

ADT leaders were recognized this week at the International Security Conference and Exposition (ISC West) in Las Vegas, the largest and most converged security industry trade show in the U.S.

Women of ADT Honored at Prestigious ISC West Conference - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/03/SIA20Women20resize.jpg

by ADT Newsroom Staff <img class="wp-image-1400 aligncenter" src="https://newsroom-editor.adt.com/wp-content/uploads/2022/03/c68268de-8f26-47f2-bfcd-0e018d70c9fc.jpeg?w=300" alt="" width="350" height="233" /> Joe Cologgi, ADT Medical Alert Customer Last month, in Knoxville, Tenn., ADT celebrated the people and processes that came together to help save ADT customer Joe Cologgi, a 76-year-old man who fell and used his <a href="https://www.adt.com/shop/health/medical-alert-plus.html">ADT Medical Alert button</a> to get help. Joe was in a dire situation when he pressed his button, trapped under a bookshelf that fell on top of him when he reached out to stabilize himself. Without his medical alert button, he could have laid there without help for much longer. Joe is so grateful for the help that ADT and first responders provided him in this situation, in addition to the independence that having his ADT Medical Alert has given him overall. Joe has a close friend and a caregiver who each check in on him a few times a week, but when Joe is alone, like he was on the day he fell, he counts on his ADT Medical Alert device to help keep him safe. “When I heard Joe’s story it was heart-wrenching, but it felt really good to know we were able to get him help in minutes. Joe’s situation is not unique. <a href="https://news.adt.com/news-releases/news-release-details/special-training-equips-adt-health-agents-empathy">Our agents</a> take calls like his on a daily basis and do an amazing job responding to get our customers the help they need,” said Andy Droney, Senior Director of ADT Health. <a href="https://www.adt.com/health/products">ADT’s medical alert devices</a> not only provide a lifeline for customers during an emergency, but also a safety net that allows aging seniors to live alone who wouldn't be able to without extra support. As seniors grow older, ADT wants to help them remain independent and age in place comfortably in the place they call home. So, when is it time to start looking at options for medical alert devices? Droney says, “Joe’s story illustrates that if you notice changes happening with a loved one or yourself like unsteadiness or different gait patterns, now is the time to get a medical alert device. Sometimes people may be reluctant to get a medical alert device because they see it as a sign of getting older, but you don't want to wait for a tragic event or serious fall to happen and in case it does, you want to have access to help at the push of a button.” <iframe title="YouTube video player" src="https://www.youtube.com/embed/6a8E1EBoda4" width="560" height="315" frameborder="0" allowfullscreen="allowfullscreen"></iframe>

by ADT Newsroom Staff Last month, in Knoxville, Tenn., ADT celebrated the people and processes that came together to help save ADT customer Joe Cologgi, a 76-year-old man who fell and used his ADT Medical Alert button to get help. Joe was in a dire situation when he pressed his button, trapped

Aging in Place with ADT Medical Alert - ADT

https://newsroom-editor.adt.com/wp-content/uploads/2022/03/c68268de-8f26-47f2-bfcd-0e018d70c9fc.jpeg?w=300

Stories