There’s a moment at the start of every vacation when it hits: You’re finally away.
And then, almost as quickly, you check your phone ...
• Did I lock the door?
• Was that motion alert just the cat or an intruder?
• Should I check the yard cameras, just in case?
Instead of being in the moment, it can be easy to stay tied to your home, refreshing apps, scanning alerts and never quite relaxing. But that’s not how home security is supposed to work.
The best security systems don’t demand your attention. They quietly do the work for you, so you don’t have to think about it at all.
That’s exactly what ADT offers, starting with our professional monitoring service.
Let professionals keep an eye on your home for you
ADT has the largest company-run network of monitoring agents in the country, who work to safeguard your home 24/7/365.* With professional monitoring, you won’t just get an alert on your phone that you then need to investigate. You have someone trained to assess the situation and respond when needed.
So while you're asleep in a different time zone or out of Wi-Fi range on a boat or hike, you still have someone watching out for your home.
“Reviewing alerts, verifying what’s real and stepping in when something’s wrong — that’s what we do every day,” said Shari Wilson, ADT’s Director of Monitoring. “And that’s what gives our customers peace of mind: knowing someone is paying attention when they can’t, so they can focus on where they are, not what they left behind, and truly disconnect while on vacation.”
That level of support is enabled by ADT’s monitoring infrastructure. Our six fully redundant monitoring centers are staffed by U.S.-based ADT employees, not outsourced teams, who deliver an industry-leading average alarm acknowledgment time of less than 10 seconds.**
Use the ADT+ app to check in and set easy automations
While our monitoring agents handle the heavy lifting behind the scenes, the ADT+ app allows you to check in when it works for you. The app provides easy access to all of your connected cameras, alarms, smart locks, thermostats and other Z-Wave-enabled devices in one spot, saving you time and mental energy.
You can also set automations in the app, such as having your smart lightbulbs turn on and off to give the appearance that someone is home.
And our Trusted Neighbor† feature allows you to securely grant access to someone you trust, like the cat sitter or plant waterer, without having to coordinate entry or provide alarm passwords.
Activate MySafety to take ADT protection on the go
Personal safety while you’re traveling is just as important as protecting your space back home. MySafety††, built into the ADT+ app, provides you with our professional monitoring service virtually anywhere you go.
MySafety offers users discreet ways to reach help, including by calling or texting, setting a safety timer or using a code word. Whether you’re walking in an unfamiliar area and feel uneasy, something feels off in a rideshare or you just need another layer of reassurance, ADT agents are there for you via MySafety.
Because unplugging isn’t about ignoring your home or your safety. It’s about trusting that both are taken care of. And when that trust is in place, you can finally do what you set out to do in the first place: Put your phone down and actually enjoy the trip.
Ready to get secure? Visit ADT.com to find out more about our pro-install and DIY security systems.
* Professional Monitoring Subscription Required.
**Average response time reported in 2025
† Trusted Neighbor features require professionally installed ADT system, ADT Complete (includes Nest Aware) pro monitoring plan, Google familiar face detection, ADT Base, and compatible smart lock and camera devices. Familiar face detection is not to be used as definitive identification, and is not available on Nest cameras used in Illinois. Customer is responsible to inform their trusted individuals of any dangerous conditions existing at the premises.
†† Requires professional monitoring plan and ADT Smart Home Security ADT Base. Available in the United States only. Excludes Milwaukee, WI.